Client Services Representative
3 weeks ago
We are currently working with a growing home care agency who is looking for a Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work office staff and direct care staff to ensure adequate staffing and ongoing client needs are met.
Responsibilities:
· Process all referrals received from intake
· Meet with families and match clients with appropriate caregivers who can fully meet the needs required
· Ensure all cases are staffed appropriately
· Foster relationships with clients and family members
· Provide exceptional customer service to both clients and caregivers
· Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system
REQUIRED SKILLS:
· College degree or related experience
· Computer literate with all Microsoft programs
· Exceptional customer service skills
This role is based in Fairfield, CT. No relocation. Must be onsite 5 days
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