Client Services Representative

3 weeks ago


Fairfield, United States HJW Executive Search LLC Full time

We are currently working with a growing home care agency who is looking for a Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work office staff and direct care staff to ensure adequate staffing and ongoing client needs are met.

Responsibilities:

· Process all referrals received from intake

· Meet with families and match clients with appropriate caregivers who can fully meet the needs required

· Ensure all cases are staffed appropriately

· Foster relationships with clients and family members

· Provide exceptional customer service to both clients and caregivers

· Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system

REQUIRED SKILLS:

· College degree or related experience

· Computer literate with all Microsoft programs

· Exceptional customer service skills

This role is based in Fairfield, CT. No relocation. Must be onsite 5 days



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