Client Services Representative

4 weeks ago


Fairfield, United States HJW Executive Search LLC Full time

We are currently working with a growing home care agency who is looking for a Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work office staff and direct care staff to ensure adequate staffing and ongoing client needs are met.

Responsibilities:

Process all referrals received from intake

Meet with families and match clients with appropriate caregivers who can fully meet the needs required

Ensure all cases are staffed appropriately

Foster relationships with clients and family members

Provide exceptional customer service to both clients and caregivers

Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system

REQUIRED SKILLS:

College degree or related experience

Computer literate with all Microsoft programs

Exceptional customer service skills

This role is based in Fairfield, CT. No relocation. Must be onsite 5 days



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