Client Services Representative
4 weeks ago
We are currently working with a growing home care agency who is looking for a Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work office staff and direct care staff to ensure adequate staffing and ongoing client needs are met.
Responsibilities:
Process all referrals received from intake
Meet with families and match clients with appropriate caregivers who can fully meet the needs required
Ensure all cases are staffed appropriately
Foster relationships with clients and family members
Provide exceptional customer service to both clients and caregivers
Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system
REQUIRED SKILLS:
College degree or related experience
Computer literate with all Microsoft programs
Exceptional customer service skills
This role is based in Fairfield, CT. No relocation. Must be onsite 5 days
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