IT Trainer Content Developer

4 weeks ago

Atlanta, United States Rose International Full time

SkillRequired / Desired Amountof Experience

Microsoft Office and Office 365 applicationsRequired5Years

BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experienceRequired4Years

Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.Required4Years

Excellent verbal and written English language communication, presentation, and teaching skillsRequired5Years

Able and flexible to travel within the Client to provide scheduled in-person training classesRequired1Years

Work experience in developing role-based end user training content for IT applications/systemsHighly desired4Years

Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scriptsHighly desired2Years

Adobe CaptivateHighly desired2Years

TechSmith CamtasiaHighly desired2Years

Articulate 360/StorylineHighly desired2Years

Microsoft TeamsHighly desired1Years

Work experience with maintaining training records within an LMSHighly desired1Years

Oracle LMS/Workday LMSNice to have

Familiarity with ServiceNowNice to have

Short Description:

Under broad supervision, conducts IT application training classes and develops/updates content for training materials. Owns assigned tasks.

Complete Description:

Job Summary:

The job will be to deliver IT training to Client staff (adult learners) on custom Client IT developed and Commercial-Off-The-Shelf (COTS) applications. Client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with Client users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within Client Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and Client IT products. Candidate will collaborate/develop relationships with Client business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Candidate will be working as a team member within the IT organization of Client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Core Competencies:

Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.

Content Development: Produces high quality training content quickly with minimal rework.

Communication: Routinely and effectively communicates with Client learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.

Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can-do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).

Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet Client business needs, offer the complete course catalog, and schedule classes equitably across Districts.

Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving Client IT goals/objectives.

Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.

Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

Adheres to the priorities, procedures, objectives, and guidance of their Client Team Leader and IT management.

Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.

Learns and maintains knowledge of Client IT applications to a level sufficient to effectively teach and guide learners in its use and operation.

Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.

Ensures training environments and data are ready prior to training classes.

Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.

Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.

Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.

Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.

Provides an engaging, interactive, and positive learning experience to learners.

Maintains professionalism and order within the classroom to complete course objectives.

Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.

Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.

Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.

Reviews and updates training materials and documentation.

Produces effective training content suitable to course audience. Publishes course materials as needed.

Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.

Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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