Customer Service Representative

3 days ago

Chico, United States FACTORFIVE Skincare Full time

**APPLICATIONS VIA LINKEDIN WILL NOT BE CONSIDERED. PLEASE SEND YOUR APPLICATION TO alicia@factorfiveskin.com WITH THE SUBJECT LINE: APPLICATION – SALES REPRESENTATIVE (USA), INCLUDING RESUME AND BRIEF COVER LETTER.**


Customer Service Representative (Aesthetician Preferred)


Company: FACTORFIVE Skincare

Location: Remote (Preference for candidates based in Chico, CA; Midwest [MN or WI])

Reports to: Director of Sales


Job Overview:


FACTORFIVE Skincare is seeking a dynamic and customer-focused Customer Service Representative with a passion for skincare and beauty. The ideal candidate is an aesthetician (or has extensive skincare knowledge) who can effectively communicate with our clients and sales team, providing expert guidance and handling all aspects of customer service. Experience in event planning is highly valued, as you may assist in organizing and supporting brand and customer engagement events.


As a key member of the team, you will be responsible for managing inbound calls and emails related to product inquiries, placing orders, assisting our customers and sales representatives, and providing a superior customer experience. Additionally, upselling and cross-selling products to customers will be an integral part of this role.


Key Responsibilities:


  • Customer Support: Respond to all customer inquiries via phone and email regarding product information, placing orders, and solving any customer concerns in a timely and professional manner.
  • Order Management: Process and manage customer orders accurately using Shopify, ensuring prompt fulfillment and customer satisfaction.
  • Event Planning Support: Collaborate on planning and coordination of brand-related events and other customer engagement activities as needed.
  • Sales Team Assistance: Support our sales representatives by providing them with the necessary product information, order details, and customer insights.
  • Upselling & Cross-Selling: Identify opportunities to upsell and cross-sell products to customers, enhancing their skincare experience and boosting company sales.
  • CRM Management: Utilize HubSpot to track customer interactions, record orders, maintain customer records, and ensure follow-up on customer needs.
  • Product Expertise: Stay updated on the latest FACTORFIVE Skincare products, ingredients, and treatments to provide knowledgeable advice and recommendations to customers.
  • Customer Relationship Building: Build and maintain strong relationships with our customers, ensuring a positive experience from initial contact to post-purchase support.
  • 1099 Support: Manage all paperwork related to 1099 sales representatives, Ambassadors, and Influencers, including tracking sales and ensuring accurate financial reporting.


Qualifications:


  • Aesthetician License Preferred: Deep understanding of skincare treatments, products, and the needs of our target audience.
  • Event Planning Experience: Experience in event planning or coordination, preferably in a customer-facing or beauty industry role.
  • Experience in Customer Service: 2+ years of customer service experience, ideally within the skincare or beauty industry.
  • Familiarity with HubSpot and Shopify: Must be comfortable using CRM software (HubSpot) and e-commerce platforms (Shopify) for order processing and customer management.
  • Excellent Communication Skills: Strong verbal and written communication skills with the ability to explain complex skincare concepts in a customer-friendly way.
  • Sales-Oriented Mindset: Proven ability to upsell products and close sales with a focus on providing value to the customer.
  • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and ensure customer issues are resolved promptly.
  • Administrative Duties: Some administrative duties, such as providing reports and maintaining records, will be required.


How to Apply:


To apply, please send your resume along with a cover letter to alicia@factorfiveskin.com for consideration. We look forward to learning more about your qualifications and passion for skincare.

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