Client Service Representative

2 weeks ago

Chico, California, United States VCA Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team at VCA. As a key member of our client care team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
  • Place outbound calls to follow up with clients and prospective clients, building strong relationships and promoting our services.
  • Present and explain fees, processing payments and ensuring a clear understanding of our services.
  • Recommend and obtain products and services, including prescriptions, to meet the needs of our clients and their pets.
  • Answer questions regarding products and services, educating clients on general animal husbandry and non-medical pet care.
  • Manage medical records, charts, reports, and correspondence, maintaining accurate and up-to-date information.
Requirements
  • At least one year of proven experience in customer service or a related field.
  • High School Diploma/GED or equivalent.
  • Excellent listening and communication skills, with the ability to build strong relationships with clients and colleagues.
  • Compassion for pets and people, with awareness and understanding of others' reactions.
  • Proven decision-making skills, with the ability to choose the most appropriate course of action.
  • The ability to integrate new information into problem-solving, with a focus on delivering exceptional results.
  • Proficiency in Microsoft Office, with the ability to learn new software and systems.
  • Willingness to work non-traditional hours, including nights, weekends, and holidays.
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets, such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Benefits

We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at https://www.vca.com/careers/equal-opportunity-employer/.

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