Customer Service Representative
2 weeks ago
At Lulus Fashion Lounge LLC, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Answer customer questions and provide assistance with order placement and site navigation
- Assist customers with making purchasing decisions
- Resolve customer issues in a timely and friendly manner
- Develop rapport with customers and provide a positive experience
Requirements:
- High School Diploma or equivalent
- One to two years of customer service experience preferred
- Strong interpersonal skills and professional phone etiquette
- Proficient use of computer and software applications
- Exceptional grammar and punctuation skills
What We Offer:
- Competitive wage progression plan
- Medical, dental, and vision benefits
- Voluntary life and AD&D insurance, critical illness, and short-term disability
- 401(k) safe harbor plan with 4% company matching
- Employee stock purchase plan (ESPP)
- Wardrobe perks with 30% employee discount
- Recognition of employee birthdays and work anniversaries
- Generous paid time off, paid sick time, and paid company holidays
- Paid parental leave
About Us:
Lulus Fashion Lounge LLC is committed to offering the best possible service to our customers worldwide. Our fun and casual work environment focuses on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join our team as we continue to build our community.
We are proud to be an equal opportunity employer and strive to create an organizational climate that fosters diversity, equity, inclusion, and belonging. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
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