Fitness Center Representative

2 weeks ago


Chico, California, United States Planet Fitness Full time
Job Summary

The Member Services Representative plays a vital role in creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting of up to 50 pounds.

Compensation: $16.00 per hour

At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. We're seeking motivated and fun-loving individuals to join our team and help shape the future of our brand.

Our member mission is to provide a tool that can be used by anyone, inspiring and motivating members to achieve their fitness goals. If you're looking for a place where you can make a difference in a customer's life, we invite you to join our team and add your mojo to the Judgement Free Zone.



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