Membership Coordinator

3 weeks ago


Washington, United States Addison Group Full time

Our client is seeking a membership manager to join their team in D.C. to support the member services team. You will be the primary individual for events-related data entry and management in NetFORUM; updating and maintaining membership database integrity simultaneously with online meeting registration to ensure accurate data.


Responsibilities:

  • Coordinate and manage the online registration process by reviewing and updating meeting registration websites as directed, registering individuals and groups
  • First line of communication with all members and non-members regarding registration
  • Investigate and resolve meetings and registration inquiries thoroughly
  • Create and process all invoices and payments (providing receipts) including meetings registrations, sponsorships and exhibits for annual events, and other related other products and services.
  • Initiate refunds, credits, and reimbursement for meetings registrations, and other related products.
  • Lead scholarship process for the annual summit
  • May attend annual conferences to provide onsite customer service and registration assistance.


Education/Experience

  • Bachelor’s degree in relevant professional field or equivalent combination of education and experience.
  • Proficiency with Excel and other Microsoft Office Suite applications
  • NetFORUM experience or other association management system (AMS) experience preferred



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