Customer Technical support
5 days ago
100% Remote
Job duties:
- Provides assistance to customers during all phases of the inventory process.
- Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
- Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
- Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
- Works under close supervision to answer questions regarding company products and services.
- Directs callers to appropriate resources
- Escalates complex questions to more senior representatives.
Requirements:
- HS Diploma and College background required.
- Light IT background preferred.
- Prior customer service experiences a must.
- Excellent communications skills.
- Computer literate; exposure to Windows environment.
- Worked remote previously preferred
-
Flexible availability (especially weekends) a plus
Training: 20 hours paid - from the time they start training 10:00 AM - 2:00 PM EST
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1st training - 11/11 to 11/15
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2nd training - 12/09 to 12/13
Note: Jan 6th & Jan7th are must work dates in addition to 31st Dec and 1st Jan
There is available for relocation.-
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