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Customer Service Associate

2 months ago

Holtsville, New York, United States Collabera Full time
Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Collabera. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Provide timely and effective support to customers throughout the inventory process.
  • Assist customers with questions and issues related to our equipment and services.
  • Coordinate internal activities to ensure seamless order processing and customer satisfaction.
  • Document customer interactions and resolutions in our database.
  • Work closely with senior representatives to resolve complex customer inquiries.
Requirements
  • High School Diploma and college background required.
  • Light IT background preferred.
  • Prior customer service experience essential.
  • Excellent communication and interpersonal skills.
  • Computer literacy and experience with Windows environment.
  • Previous remote work experience a plus.
What We Offer
  • Inbound and outbound call handling.
  • German and Polish language skills a plus.