Customer Support Engineering

4 weeks ago

Louisville, United States Rose International Full time

Qualifications and Education Requirements:

2-5 Years of experience

Bachelor’s (BS) Engineering Degree or equivalent STEM Major

Preferred Skills:

Proficient Microsoft Office Skills

Excellent Organization Skills

Excellent Communication Skills

Presentation and Management Skills

Prior injection Molding and plastic fabrication knowledge

Knowledge of Quality defects on molded component

Prior testing and validation software skills

Prior Wiring Harness Engineering Experience

Trouble shoot wiring harness problems

Knowledge of vehicle electrical Structure

Engineering blueprints reading and interpretation

Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans

Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow

People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction

Multifunctional comfortable to follow up several projects at the same time

Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration

Organized and self-sufficient professional

Open to travel

Customer Support Engineering Responsibilities:

Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued

Ability to present status of issue resolution to plant management team

Key interface with Quality (at Ford and Supplier).

Knowledge of supplier’s manufacturing process.

Facilitator for visits from supplier's corporate office.

Empowered to deploy resources by and from corporate office.

Understands whether supplier is design responsible.

Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.

Knowledge of Specifications / SCs / CCs.

Provides daily support and ability to cover multiple shifts.

Participates with Incoming Quality and PVT during investigation of emerging quality concerns

Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered

Effectively cuts issues off at Ford plant

Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant

Verifies certified stock is being used on the line

Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line

Understands part return process for parts shipped out of Ford assembly plant

Has appropriate means to test/check parts (functional/visual)

Effectively drives closure to all issues and communicates status through PCA to affected parties

Obtains early claims binning (from PVT daily informs supplier plant (if applicable)

Handles Stage 1 disputes with IQ

Attends IQ Binning meetings (if applicable)

Supports Bi Weekly Top Supplier Meeting (if applicable)

Supports daily Plant Quality Meetings (if applicable)

Communicates concerns to IQ, PVT/VRT, STA if the Client plant is not handling parts properly

Has knowledge of the supplier manufacturing processes & poka yokes

Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.

Attends the VRT meeting every week or as needed

Attends the Plant FCPA meeting daily or as needed

Attends the VRT ECB binning meetings daily or as requested

For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member

Conducts a surveillance audit in the assembly plant for ECB issues and internal Ford assembly plant concern rejects

Participates in color harmony meeting when required

Obtain Client plant clean point and verifies that certified stock is being used on the line

Follow up with their plant contacts and ensure that 8Ds are send to the plants on time

Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution

For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered

Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time

Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date

Representatives should get to know their VRT Leader & VRT team members

Understand where & when the VRT meetings take place

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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