Customer Support Engineering

2 months ago

Louisville, United States zobility Full time

Role And Responsibilities:

  • Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
  • Ability to present status of issue resolution to plant management team
  • Key interface with Quality (at Ford and Supplier).
  • Knowledge of supplier's manufacturing process.
  • Facilitator for visits from supplier's corporate office.
  • Empowered to deploy resources by and from corporate office.
  • Understands whether supplier is design responsible.
  • Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.
  • Knowledge of Specifications / SCs / CCs.
  • Provides daily support and ability to cover multiple shifts.
  • Participates with Incoming Quality and PVT during investigation of emerging quality concerns
  • Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
  • Effectively cuts issues off at Ford plant.
  • Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
  • Verifies certified stock is being used on the line
  • Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
  • Understands part return process for parts shipped out of Ford assembly plant
  • Has appropriate means to test/check parts (functional/visual)
  • Effectively drives closure to all issues and communicates status through PCA to affected parties
  • Obtains early claims binning ( from PVT daily informs supplier plant (if applicable)
  • Handles Stage 1 disputes with IQ.
  • Attends IQ Binning meetings (if applicable)
  • Supports Bi Weekly Top Supplier Meeting (if applicable)
  • Supports daily Plant Quality Meetings (if applicable)
  • Communicates concerns to IQ, PVT/VRT, STA if the Ford plant is not handling parts properly
  • Has knowledge of the supplier manufacturing processes & poka yokes.
  • Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
  • Attends the VRT meeting every week or as needed.
  • Attends the Plant FCPA meeting daily or as needed.
  • Attends the VRT ECB binning meetings daily or as requested.
  • For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member.
  • Conducts a surveillance audit in the assembly plant for ECB issues and internal Ford assembly plant concern rejects.
  • Participates in color harmony meeting when required.
  • Obtain Ford plant clean point and verifies that certified stock is being used on the line.
  • Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.
  • Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution.
  • For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
  • Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time.
  • Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date.
  • Representatives should get to know their VRT Leader & VRT team members, & Understand where & when the VRT meetings take place.

Qualifications And Education Requirements:
  • Years of experience 2-5
  • Education level
  • BS Engineering Degree or equivalent STEM Major

Preferred Skills:
  • Proficient Microsoft Office Skills
  • Excellent Organization Skills
  • Excellent Communication Skills
  • Presentation and Management Skills
  • Prior injection Molding and plastic fabrication knowledge.
  • Knowledge of Quality defects on molded component.
  • Prior testing and validation software skills
  • Prior Wiring Harness Engineering Experience
  • Trouble shoot wiring harness problems.
  • Knowledge of vehicle electrical Structure
  • Engineering blueprints reading and interpretation.
  • Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
  • Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
  • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
  • Multifunctional comfortable to follow up several projects at the same time.
  • Supports and exemplifies values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
  • Organized and self-sufficient professional.
  • Open to travel.


We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

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