Retail Business Operations Manager

4 days ago

Kennesaw, United States CarMax Full time

Job Description

General Summary:

The Business Operations Manager (BOM) is responsible for leading all aspects of their team of associates and serves as a member of the Senior Management team of the store. The BOM collaborates with other teams including Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers (CECs) to create an iconic associate and customer experience aligned with CarMax culture. As a Senior Manager, the BOM works with the Senior Team to set strategy for the store, and provides vision, direction, and motivation to associates in all departments.


Essential Duties and Responsibilities:

  • Manages and oversees team of, generally, 10 – 30 associates to ensure an iconic customer experience is delivered through all internal and external interactions of buying and selling a car
  • Interviews, hires, creates a culture of continuous learning, and promotes associates to support store operations and help fuel company growth
  • Develops associates through timely and effective feedback, to include observations, file reviews, development plans, performance management, and the Annual Performance Review (APR) process
  • Creates an exciting and engaging environment for our associates through consistent use of engagement tools, such as round tables, one-on-ones, and Associate Voice Engagement Meetings
  • Champions and implements both company and store initiatives for consistent execution and continuous improvement
  • Reviews internal data and leads weekly store meetings focused on driving excellent compliance, strong process execution, and attentive protection of assets
  • Utilizes reports, analyzes information, displays financial responsibility through P&L management, and identifies opportunities for process improvements and waste reduction in business processes
  • Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations
  • Builds and maintains relationships with state and/or local agencies and other vendors, as needed to conduct business
  • As a member of the store’s Senior Management team, models CarMax company values and leadership in all interactions


Qualifications:

  • Multi-task in a high energy, fast-paced work environment
  • Speak, listen, and write effectively in interactions with customers and associates across departments
  • Make independent judgments regarding critical business decisions
  • Read, interpret, and transcribe data in order to maintain accurate records
  • Identify business opportunities and suggest improvements
  • Completion of CarMax provided training


Education and/or Experience:

  • 3+ years management experience, retail management experience preferred
  • Bachelor’s Degree a plus
  • Intermediate PC skills


Working Conditions:

  • Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
  • Rotating schedule with shifts that will include nights, weekend, and holidays
  • Occasional travel for meetings, training, and special assignments
  • Flexibility to work at multiple locations or relocate
  • Wear CarMax clothing (acquired through the company) at all times while working in the store

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