Customer Operations Specialist
3 days ago
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
ROLE/JOB SUMMARY:
This role is part of a cross-functional team applying policies and procedures to perform responsibilities and resolve a variety of issues exercising high-level judgement and critical thinking to determine the appropriate action. Requires a self-managed professional who is able to comprehend and utilize information quickly in a challenging, fast paced environment.
MAIN RESPONSIBILITIES AND TASKS:
Customer Support and Planning
- Daily detailed management of ESS/PCS Accounts
- Ordering processing
- Process NDA
- Create new customer in BPM system
- Create Purchase Reqs in MRO system
- Prepare Quotations for customers
- New part number set up
- Attend Customer conference calls
- Sample/loaner requests
Sales reporting
- Weekly review of Customer Shipments
- Utilizes advanced Excel functions: charts, pivot tables, V-lookup
- Oversee proper close of sales orders and purchase orders
Customer project management
- Liaison to all departments to ensure customer commitments are meet specific projects as assigned
- Management of customer portals
- Provide operational updates to customer contacts via email, phone and scheduled meetings
Planning
- High level material stock interpretation for order planning and updates
- Communicate with various factory personnel regarding shipment updates
- Coordinate with DAL/DEUS to schedule shipments and provide a ship commitment
- Apply judgement coordinating the drop shipment process with the factory to insure seamless and on time customer delivery
Finance
- Assist accounting receivable and payment processing teams in resolving outstanding invoice issues
- Obtaining necessary documentation from logistics teams to satisfy audit requests
- Initiate Credit Memos
- Process customer Credit applications
Education: One of the following Required:
- Associates degree in Business or related discipline - Minimum
- Work experience demonstrating a high level of competence
Job Experience: Required:
- Five years of previous customer service experience or business operations required.
General skills (language, IT, etc.):
Required:
- Demonstrated proficiency with computer software to include MS Office (Word and Excel),
e-mail and ERP systems. SAP experience a plus.
- Excellent typing/data entry skills and high attention to detail is required.
- Effective communication skills, both oral and written, are required.
- Demonstrated ability to resolve issues with customers is required.
- Effective time management and organizational skills required.
-
Customer Experience Operation Specialist
2 weeks ago
Plano, United States cyberThink Full timeJob Description:Customer Experience Operation Specialist will contribute to team's growing need of business intelligence, insights/dashboard management, strategic development, customer experience, and related best practices Maximize customer satisfaction by providing prompt actions to customer's need and obtain quality photos/data to determine root cause of...
-
Customer Service Specialist
3 weeks ago
Plano, Texas, United States Carter'sOshKosh Full timeCarter's is looking for a Customer Service Specialist to join their team. As a Customer Service Specialist, you will be responsible for welcoming customers with a warm greeting and providing assistance with our product styles, features, and benefits.**Key Responsibilities:**Resolving customer complaints in a professional and courteous manner.Providing...
-
Banking Operations Specialist
1 week ago
Plano, Texas, United States THIRD COAST BANK Full timeRole SummaryThe Banking Operations Specialist position at THIRD COAST BANK is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service. As a specialist, you will be responsible for maintaining accurate records, adhering to banking regulations, and performing...
-
Customer Support Specialist
7 days ago
Plano, Texas, United States Circle K Full time**About the Role:** As a Customer Support Specialist at Circle K, you will play a critical role in ensuring that our customers receive exceptional service and support. This is an exciting opportunity for individuals who are passionate about delivering outstanding customer experiences.We are offering a salary of $50,000 - $65,000 per year, plus a...
-
Route Operations Specialist
1 week ago
Plano, Texas, United States Pacific Uniform Full timeJob DescriptionWe are seeking a Route Operations Specialist to join our team at Pacific Uniform. This role will involve maintaining customer inventory levels, resolving customer issues, and developing new business opportunities.Key responsibilities include:Maintaining accurate records of customer inventory levelsCommunicating effectively with customers and...
-
Customer Service Specialist
2 weeks ago
Plano, United States Staffmark Full timeStaffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Customer Service Specialist Position Summary: MX PL Operation Specialist Team Lead will contribute to the team's growing need for business intelligence, strategic development, customer...
-
Maintenance Operations Specialist
1 month ago
Plano, Texas, United States PaulsCorp Full timePaulsCorp is seeking a skilled Maintenance Operations Specialist to join our team. This role involves maintaining all physical aspects of the property, ensuring excellent customer service relationships, and developing personal technical skills to provide superior service without relying on outside vendors.We offer a competitive salary of $60,000 - $80,000...
-
Payroll Operations Specialist
2 weeks ago
Plano, Texas, United States Federal Express Corporation Full timeJob SummaryWe are looking for a talented Payroll Operations Specialist to work at Federal Express Corporation. In this role, you will provide analysis and help resolve payroll issues under general supervision.To be successful, you will need a Bachelor's degree in Business, Accounting, Finance, or a related field and minimum two years of experience in...
-
Operations Support Specialist
2 weeks ago
Plano, Texas, United States Mayer Full timeMayer Solar, a dynamic organization in the Solar sector, is growing rapidly following the acquisition of another company.We are looking for a highly motivated Operations Support Specialist to join our team. This entry-level position offers opportunities for growth and development in the exciting field of operations.Key Responsibilities:Support the operations...
-
Customer Support Specialist
7 days ago
Plano, Texas, United States Domino's Pizza LLC Full timeCustomer Support SpecialistAt Domino's Pizza LLC, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our sales floor team, you will provide exceptional customer service and support to ensure a positive experience for our customers.Key Responsibilities:• Greet customers in a friendly and welcoming manner• Take...
-
Customer Experience Specialist
2 weeks ago
Plano, Texas, United States Hideaway Pizza Full timeCustomer Experience Specialist Job SummaryAs a Customer Experience Specialist at Hideaway Pizza, you will be responsible for delivering exceptional customer experiences, creating a fun environment, and working collaboratively as part of a team. You will embody the Hideaway Way, excel in our service standards, and maintain a strong understanding of our...
-
Customer Operations Representative
7 days ago
Plano, Texas, United States Geodis Full time**Job Title:** Customer Operations Representative">We are seeking a motivated and organized Customer Operations Representative to join our team at Geodis. As a key member of our customer service team, you will be responsible for executing business for our customers by partnering with a Customer Operations Manager or team of Customer Sales...
-
Customer Experience Specialist
2 weeks ago
Plano, Texas, United States RAMP Marketing Full timeAt RAMP Marketing, we are seeking a highly skilled Customer Experience Specialist to join our team in Plano, TX.The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.We offer a comprehensive benefits package and opportunities for growth and development.As a Customer Experience Specialist, you will be responsible for...
-
Sales and Customer Service Specialist
1 week ago
Plano, Texas, United States NIKE Full timeJob Description:Nike is looking for a Sales and Customer Service Specialist to join our Well Collective team. In this role, you will be responsible for providing exceptional customer service, managing sales floor operations, and maintaining a high level of product knowledge.About the Role:This position involves working in a fast-paced retail environment,...
-
Customer Experience Specialist
7 days ago
Plano, Texas, United States Family Dollar Full timeAbout the RoleIn this Customer Experience Specialist position, you will be the face of our company, interacting with customers daily to understand their needs and provide solutions. You will work closely with our store team to maintain a clean and organized store environment, ensuring that our customers have an enjoyable shopping experience.
-
Customer Care
2 weeks ago
Plano, United States Staffmark Full timeStaffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Customer Care - Product Support Specialist Top Skill Sets Required: 1. Technical Support of mobile or consumer electronics 2. MS Office proficiency Position Description The main function of a...
-
Warehouse Operations Specialists
1 week ago
Plano, Texas, United States Fast Staff Full timeJob OverviewWe are seeking skilled Warehouse Operations Specialists to partner with our trusted staffing services. As a specialist, you will leverage your existing relationship with a staffing agency to earn a weekly commission check.
-
Aviation Operations Specialist
7 days ago
Plano, Texas, United States Atlantic Aviation Full timeJob OverviewAtlantic Aviation, a leading FBO network, seeks an Aviation Operations Specialist to support Commercial efforts. This role involves maintaining accurate customer data within internal and external CRM systems. The ideal candidate will possess analytical and administrative skills, with experience in FBO management and CRM software. They will be...
-
eCommerce Operations Specialist
2 days ago
Plano, United States cyberThink Full timeJob Description: As an eCommerce Operations Specialist, you're responsible to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals,...
-
Plano, Texas, United States Palo Alto Networks Full timeUnlock a Secure Future with Palo Alto NetworksWe are seeking a highly motivated and customer-focused Advanced Technical Support Specialist for Security Operations to join our global Cortex XSOAR support team. This exciting opportunity will allow you to serve our customer base, providing technical support and resolving complex issues in a fast-paced and...