Customer Operations Representative

4 days ago


Plano, Texas, United States Geodis Full time

**Job Title:** Customer Operations Representative

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We are seeking a motivated and organized Customer Operations Representative to join our team at Geodis. As a key member of our customer service team, you will be responsible for executing business for our customers by partnering with a Customer Operations Manager or team of Customer Sales Representatives.

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**Key Responsibilities:

  • Manage the day-to-day operations of specific accounts assigned to you and identify opportunities to improve service and increase business.
  • Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customers.
  • Schedule pickup and delivery appointments based on customer-specific needs and priorities.
  • Work with the Carrier Team to ensure that all client shipments are proactively booked and tracked for on-time pickup or delivery.
  • Support pricing and quoting activity with direction and guidance from an Account Executive.

**Requirements:

  • Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing, or related studies preferred.
  • Previous freight brokerage experience preferred.
  • Proven demonstration of commitment and work ethic in a school or work setting.
  • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers.
  • Committed to executional and outstanding customer service.
  • Able to persuade, motivate, influence, and negotiate with others.
  • Able to work in a team environment while delivering independent results.
  • Fast-paced and able to multitask in a high-pressure environment.

**Estimated Salary Range:** $50,000 - $70,000 per year, depending on experience and qualifications.



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