Service Solutions Representative

2 weeks ago


Houston, United States Primary Services Full time

Are you a goal-driven professional ready to take your career to the next level? Join one of the most prominent solar companies in the industry We are seeking a Service Solutions Representative who thrives in a fast-paced environment and excels at resolving client issues. We want to hear from you if you have strong document management skills, call center experience, and tech proficiency


Key Responsibilities:

  • Collaborate closely with the Management Team to effectively resolve customer issues.
  • Proactively handle customer inquiries and process issues.
  • Answer inbound phone calls from customers and field sales representatives.
  • Manage high-priority cases in SalesForce, ensuring accuracy and efficiency.
  • Support partner requests through timely communication via phone and email.
  • Run credit checks on accounts and generate end-of-day reports.
  • Adapt daily workload to support management action plans.
  • Maintain detailed records and documentation for all interactions.


Qualifications:

  • Bilingual in Spanish is REQUIRED to communicate effectively with our diverse clientele.
  • Minimum of 2+ years in a call center environment, showcasing your exceptional customer service skills.
  • Proven experience in document management, ensuring meticulous handling of customer files and information
  • Strong proficiency in MS Office Suite (Excel, Word) and SalesForce CRM for effective data management.
  • Exceptional communication skills, both verbal and written, with a keen attention to detail.
  • Ability to manage multiple tasks efficiently and adapt to changing priorities.
  • Administrative or accounting skills, including check reconciliation and reporting, are a plus.
  • Flexibility to work overtime when needed.


Why Join Us?

  • Be part of a dynamic team at one of the leading solar companies that values your expertise and offers exciting opportunities for career growth within just a few months


Apply today to grow your career in credit and collections with a team that values your expertise and offers flexibility


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