Customer Service Representative

3 months ago

Houston, United States EcoShield Pest Solutions Full time

Overview:

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.

Currently, we are hiring for Customer Service Representatives in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. Our Customer Services Representatives, or CSRs, work closely with our internal teams to ensure our customers are satisfied with our services.

If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customers beds, barbecues, bungalows, and businesses

Pay and Benefits

The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)

For this role, we offer:

  • Competitive hourly rate ($14)
  • Additional compensation opportunities
  • Paid time off
    • Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
    • Paid Vacation
    • 10 company-paid holidays
  • Benefits (employee as well as family)
    • Medical
    • Health Savings Account (HSA)
    • Dental
    • Vision
    • Voluntary Life
    • Short-Term and Long-Term Disability
    • 401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%
    • Employee Assistance Program
    • Rally Health and Wellness Program
    • Employee and Friends/Family Discounted Pest Control Services


Responsibilities:

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

The Customer Service Representative (CSR) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CSR collaborates with various internal teams to provide best-in-class customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).

  • Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
  • Answer and log calls from customers, technicians, and management in internal, secure system
  • Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
  • Schedule appointments for new and recurring pest control services
  • Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
  • Assist in monitoring daily technician schedules to ensure timely completion of services
  • Perform daily and weekly Pest Routes system clean-ups or scrubs
  • Appropriately escalate inquiries or issues to management
  • Complete and pass monthly trainings in Pest Webs system

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Most work is done sitting, for prolonged periods of time in front of a screen

  • Work is inside a climate-controlled office with moderate noise level

  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is low to moderate.


Qualifications:

Am I qualified for this position?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

  • Have a commitment to honest and exceptional customer service
  • Be willing to work Monday - Friday, alternating Saturdays and some holidays

Specific consideration will be given to candidates who meet the above qualifications and:

  • Bilingual
  • Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
  • Proficient with the Microsoft Office Suite
  • Able to type 60 WPM

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer.

HOUA

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States FIRST SERVICE CREDIT UNION Full time

    Job DescriptionAt FIRST SERVICE CREDIT UNION, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide exceptional service to members via telephone, email, and in-person interactions.Accommodate member needs by processing transactions, answering questions, and resolving issues in a...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative at First Service Credit Union.Key Responsibilities:Provide exceptional customer service to members via telephone, email, and fax, ensuring timely and professional responses to their inquiries and requests.Cross-sell FSCU services...

  • Customer Service Representative

    6 months ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...

  • Customer Service Representative

    2 weeks ago

    Houston, United States Dixon Incorporated Full time

    Dixon is looking for an entry level Customer Service Representative to join our team in Houston, TX. The CSR will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product o Customer Service, Customer Service Representative, Representative, Manufacturing, Retail

  • Customer Service Representative

    1 week ago

    Houston, United States Staffmark Full time

    Are you ready to elevate your career and gain valuable experience in a dynamic environment? Staffmark has an excellent opportunity for a motivated and customer-focused individual to join a leading company in Houston, TX, as a Customer Service Represe Customer Service, Customer Service Representative, Representative, Retail, Staffing, Staff

  • Customer Service Representative

    3 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is assisting a company in the North West Houston area to find a Customer Service Representative to join their growing team. Schedule Shift: Monday- Friday, 8 am-5 pm Hourly rate: $16.00 The ideal candidate profile as follows:Outstan Customer Service Representative, Customer Service, Business Operations, Representative, Staffing, Retail

  • Customer Service Representatives

    3 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking outstanding and experienced Call Center Representatives! The main function of this Call Center Representative is to take high volume inbound calls and make outbound calls in a collections environment. Schedule Shift: Mon Customer Service Representative, Customer Service, Representative, Business Operations, Staffing, Retail

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Philadelphia Eagles Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at the Philadelphia Eagles. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:• Provide excellent customer service to our...

  • Customer Service Representatives

    2 months ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is assisting a client in the SW Houston area to find Bilingual Call Center Representatives to join their growing team. Job Information:Temporary-to-hire, In office. Schedule: Monday - Friday 8 am - 5 pm with a rotating Saturday. P Customer Service Representative, Customer Service, Business Operations, Representative, Staffing, Retail

  • Customer Service Representative

    3 weeks ago

    Houston, United States Wesco Full time

    Wesco - 7400 Security Way [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...

  • Customer Service Representative

    6 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States The LaSalle Group Full time

    Are you looking for a challenging opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking a Customer Service Representative in a fast-paced environment. Their training program allows you to have direct access to upper management and really sets you up for...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Adecco Full time

    Customer Service RepresentativeAdecco is seeking a Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include: Answering incoming calls from customers and resolving their inquiries in a professional and courteous...

  • Customer Service Representative

    1 month ago

    Houston, Texas, United States Domino's Franchise Full time

    Job DescriptionAt Domino\u2019s Franchise, we are seeking enthusiastic and energetic team players to join our team as Customer Service Representatives.Responsibilities include answering phones, taking orders, and making pizzas.As a Customer Service Representative, you will have the opportunity to take your career to the next level as a manager.Additional...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Customer Service Representative Job DescriptionAt Domino's Pizza LLC, we're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Service Representative

    4 months ago

    Houston, United States LoanMax Title Loans Full time

    Loan Star Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.Loan Star...