Customer Service Representative
3 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lincare Holdings. As a Customer Service Representative, you will play a critical role in facilitating patient care by working directly with medical professionals and physicians.
Key Responsibilities:
- Provide outcome-based solutions for our physician referral sources and existing patient population.
- Submit new orders and monitor their completion, working closely with the clinical, sales, and service departments.
- Prepare and analyze the billing and setup paperwork for patient services.
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
- Recommend potential products or services to management by collecting patient information and analyzing customer needs.
- Actively participate in the training of new customer service and sales personnel.
Requirements:
- High school diploma or GED preferred.
- Proven work experience required.
- Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
- Multitasking capabilities.
- Computer and technological literacy.
- Positive and professional personal image.
- Multi phone line.
Physical Demands: This employee must occasionally lift and/or move up to 25 pounds.
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Customer Service Representative
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