Sales and Customer Service Manager

Found in: Appcast US C2 - 1 week ago


Des Moines, United States Five Star Recruiting and Staffing Full time

About: Leader in the agriculture industry, known for their commitment to quality and innovation. We are seeking a dynamic Sales and Customer Service Manager to join this leadership team. This role will be instrumental in driving our sales and service strategies while ensuring an exceptional customer experience.


What You Will Do:

  • Collaborate with other members of the Leadership Team to develop, implement, and execute sales strategies, policies, and procedures to achieve business goals.
  • Create and implement budgets and action plans to equip the sales team with the necessary tools to support customer needs.
  • Conduct research, analysis, and assess the organizational structure and business goals of potential and current dealer groups, providing tailored solution-based strategies.
  • Regularly analyze, evaluate, and adjust pricing and costing practices to ensure company profitability and deliver strong value to customers.
  • Lead, mentor, motivate, and coach the Sales team, driving consistent growth.
  • Effectively manage and resolve customer concerns in a timely and efficient manner.


Position Requirements:

  • Education: Undergraduate Degree in Business, Sales, or a related field (Combination of experience and education will be considered for the right candidate).
  • Experience: 5+ years of progressive sales experience within a dealer network required; experience in the Grain or Ag industry is highly preferred.
  • Functional Skills: Strong mechanical aptitude, particularly with structural or large capital equipment; ability to read construction drawings or blueprints; exceptional problem-solving skills; detail-oriented and organized; proven ability to plan, prioritize, and execute; a strong background in selling through Dealer Networks.
  • Technology Aptitude/Skills: Proficient with MS Office; intermediate understanding of Excel; experience with CAD software; familiarity with QuoteWerks, ERP systems (specifically Oracle or AS400) preferred.
  • Language Skills: Exceptional verbal and written communication skills for interaction with key stakeholders both internally and externally.
  • Leadership/Behaviors: Creative and innovative thinker capable of proposing new solutions; flexible and adaptable; self-driven and motivated; eager to succeed and achieve business goals; collaborative and customer-focused; proven ability to develop, cultivate, and grow customer relationships.
  • Culture Match Behaviors: Professional in appearance, customer-focused, intuitive thinker capable of turning a vision into a successful plan of execution; highly ethical and compliance-focused.

Travel: Approximately 10-20%


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