Customer Care Manager
Found in: Appcast US C2 - 2 weeks ago
LaSalle Network has partnered with a technology and industrial company that is hiring a Customer Care Manager in the Rolling Meadows, IL area. This position requires candidates to be 100% onsite.
Customer Care Manager Responsibilities:
Manage assigned territory partnering with Manufacturer's Representatives and Sales team
Learn and understand complex equipment configurations ensuring order accuracy and support of Sales, Manufacture Representatives and Dealers
Review all orders for correct configuration, prices, ship dates and inventory availability
Must process accurate orders same-day and continuously manage and own Territory Order Log report
Support sales process, including coordinating needs of End Users, Equipment Dealers, Manufacturer's Representatives, Regional Sales Managers and Regional Sales Directors
Monitor, log, prioritize, and dispatch pre-site, commissioning and installation for equipment installations and chef training for assigned territory
Create, update and publish weekly SAP forecasting report to Regional Sales Managers and Directors with current order status
Attend monthly Regional meetings and provide feedback to sales team on order status detailing ship dates, requirements to ship, site survey status/results and any changes impacting ship dates
Partner with Distribution Center to ensure orders are shipped on required ship dates and delivery notes are sent within the shipping requirements
Answer telephones, address issues and complaints, or re-direct customers as needed
Customer Care Manager Requirements:
Manage Salesforce and SAP customer master data accounts setup including applications and acting as liaison with the Finance Department
Issue Return Good Authorization requests (damaged or refused freight, incorrectly ordered) and manage credits as required
Provide PODs when requested
Must have order processing or order entry experience
Approve Chef expenses and adherence to the freelance contract
Resolve problems or escalate issues to technical department when necessary
Manage high-volume email correspondence and respond in a timely manner
Provide back-up support to other team members
Create and update SOPs as required
Train Sales Managers and Representatives s on Customer Care territory processes and procedures
If you are interested in this Customer Care Manager opportunity and qualify per the above requirements, please apply today
Thank you,
Emily Schacht
Team Lead
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
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