Customer Care Manager

4 weeks ago

Rolling Meadows, United States LaSalle Network Full time

LaSalle Network has partnered with a technology and industrial company that is hiring a Customer Care Manager in the Rolling Meadows, IL area. This position requires candidates to be 100% onsite.

Customer Care Manager Responsibilities:

  • Manage assigned territory partnering with Manufacturer's Representatives and Sales team

  • Learn and understand complex equipment configurations ensuring order accuracy and support of Sales, Manufacture Representatives and Dealers

  • Review all orders for correct configuration, prices, ship dates and inventory availability

  • Must process accurate orders same-day and continuously manage and own Territory Order Log report

  • Support sales process, including coordinating needs of End Users, Equipment Dealers, Manufacturer's Representatives, Regional Sales Managers and Regional Sales Directors

  • Monitor, log, prioritize, and dispatch pre-site, commissioning and installation for equipment installations and chef training for assigned territory

  • Create, update and publish weekly SAP forecasting report to Regional Sales Managers and Directors with current order status

  • Attend monthly Regional meetings and provide feedback to sales team on order status detailing ship dates, requirements to ship, site survey status/results and any changes impacting ship dates

  • Partner with Distribution Center to ensure orders are shipped on required ship dates and delivery notes are sent within the shipping requirements

  • Answer telephones, address issues and complaints, or re-direct customers as needed

Customer Care Manager Requirements:

  • Manage Salesforce and SAP customer master data accounts setup including applications and acting as liaison with the Finance Department

  • Issue Return Good Authorization requests (damaged or refused freight, incorrectly ordered) and manage credits as required

  • Provide PODs when requested

  • Must have order processing or order entry experience

  • Approve Chef expenses and adherence to the freelance contract

  • Resolve problems or escalate issues to technical department when necessary

  • Manage high-volume email correspondence and respond in a timely manner

  • Provide back-up support to other team members

  • Create and update SOPs as required

  • Train Sales Managers and Representatives s on Customer Care territory processes and procedures

If you are interested in this Customer Care Manager opportunity and qualify per the above requirements, please apply today

Thank you,

Emily Schacht
Team Lead
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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