We have other current jobs related to this field that you can find below

  • Bilingual Customer Service Representative

    3 weeks ago

    Duluth, United States Rose International Full time

    REQUIRED Qualifications: MUST be Bilingual (proficient in Spanish) MUST be local to the Duluth, GA area (30-mile radius) MUST be flexible to work weekends and late shift MUST be flexible to work within the hours of operations which are: Monday – Friday 7:00AM – 9:00 PM EST No time off during first 90 days (training) Time off after and...

  • Customer Service

    3 months ago

    Duluth, United States US Auto Sales Full time

    **Customer Service - Customer Service Representative** US Auto Sales, 1855 Satellite Blvd, Duluth, Georgia, United States of America Req #115 Monday, August 16, 2021 **Position Summary** The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States Taylor Corporation Full time

    Come Work w ith Us! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States Daughertyappliance Full time

    Job Summary Daugherty Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States Daugherty Appliance Full time

    Benefits: 401(k) matching Bonus based on performance Employee discounts Health insurance Opportunity for advancement Paid time off Job Summary: Daugherty Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls....

  • Customer Service Representative

    4 days ago

    Duluth, United States Taylor Corporation Full time

    Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the...

  • Customer Service Representative

    1 month ago

    Duluth, United States Taylor Corporation Full time

    Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the...

  • Customer Service Representative

    3 months ago

    Duluth, United States Nth Degree Full time

    ** Customer Service Representative** **Job Category****:** Tradeshow Operations **Requisition Number****:** CITYO001067 Showing 1 location Open Location Duluth, GA 30096, USA Open Location Duluth, GA 30096, USA **Job Details** **Description** Were seeking an energetic Customer Service Representative who is a multi-tasking master. A quick-thinking...

  • Customer Service Representative

    1 month ago

    Duluth, United States Daugherty Appliance Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceEmployee discountsHealth insuranceOpportunity for advancementPaid time offJob SummaryDaugherty Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client...

  • Customer Service Representative I

    3 months ago

    Duluth, United States Metro City Bank Full time

    ** Customer Service Representative I** **Job Category****:** Branch Operations **Requisition Number****:** CUSTO001234 Showing 1 location **Job Details** **Description** Title: Customer Service Representative I Department: Branch Operations Reports to: Branch Manager FLSA Code: Non-exempt Job Grade: 15 Overview: Provides services for branch customers...

  • Customer Service Representative

    3 months ago

    Duluth, United States US Auto Sales Full time

    **Customer Service Representative** 1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 **Position Summary** The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and dedicated to ensuring the customer has a great onboarding...

  • Experienced Customer Service Representative

    2 weeks ago

    Duluth, United States Kelly Services, Inc. Full time

    Kelly is hiring a Customer Service Representative to work at a premier company in Duluth, GA. $20 to $22 per hour based on experience 8 am to 5 pm, Monday to Friday Temp to hire opportunity Whats a typical day as a Customer Service Representative? Customer Service Representative, Customer Service, Representative, Processing, Experience, Retail, Staffing,...

  • Customer Service Representative

    3 months ago

    Duluth, United States U-Haul Full time

    Location: 4723 Miller Trunk Hwy, Hermantown, Minnesota 55811 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States Genuine Parts Company Full time

    Summary Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Job Duties Responds to basic customer inquiries regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in...

  • Customer Service Representative

    4 weeks ago

    Duluth, United States TEKsystems Full time

    *TEKsystems is actively hiring for a customer service representative in Duluth, MN!* *Description:* * The Customer Service Rep will be responsible for servicing the office's clients. * They will take orders, verify product availability, and anything else the client is asking for. * Orders are entered and tracked in Excel as well as SAP. 99% of communication...

  • Customer Service Representative

    4 weeks ago

    Duluth, United States Tyler New Media Inc Full time

    **Customer Service Representative** **Job Category:** Administrative **Job Type:** Full Time **Job Location:** Atlanta Duluth GA Gwinnett County **Compensation:** TBD If you are a purpose-driven self-starter that understands the value of hard work and professional excellence with a little fun on the side then we have been looking for you! We want you to be a...

  • Mandarin Bilingual Retail Sales Representative

    3 months ago

    Duluth, United States Verizon Communications, Inc. Full time

    **Mandarin Bilingual Retail Sales Representative** * Job # 588840 * Date posted - 2022-01-06 Share this Job **** **When you join Verizon** Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network of people driven by our shared ambition to shape a better...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States Napa Home & Garden Full time

    About us: Napa Home & Garden a dynamic home décor wholesaler with its headquarters in Duluth, GA, is searching for a driven, energetic team player to join our growing team. We provide sophisticated products for the home, selling to style-conscious retailers via a best-in-class shopping experience. Napa is well-recognized within the home décor industry,...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States Southern Ideal Door Full time $40,000 - $55,000

    Job DescriptionJob DescriptionThe Customer Service/Inside Sales Representative will play a crucial role in supporting the customer service & inside sales team, managing customer inquiries, and ensuring smooth administrative operations at our distribution center for residential and commercial garage doors. This role requires excellent communication skills,...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States Summit Companies Full time

    Job DescriptionJob DescriptionAre you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be...

Bilingual Customer Service Representative

2 months ago

Duluth, United States Rose International Full time

The Bilingual Customer Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information. They will provide higher level support to members' inquiries and issues as they utilize the Client's Plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Class Start Date: 8/19/2024

Training Hours: 8:00 AM - 4:30 PM MT

Nesting Hours: 10:00 AM – 6:30 PM EST

The Member Service Contact Center (MSCC) operates Monday – Friday 7:00AM – 9:00 PM and Saturday and Sunday 8:00AM to 7:00PM.

REQUIRED Qualifications:

MUST be Bilingual (proficient in Spanish)

MUST be local to the Duluth, GA area (30-mile radius)

MUST be flexible to work weekends and late shift

MUST be flexible to work within the hours of operations which are: Monday – Friday 7:00AM – 9:00 PM EST

No time off during first 90 days (training)

Time off after and during holidays is discouraged

Candidate must have call center specific experience, not retail

Minimum two (2) years of customer service experience or member-interacting experience required

Must be able to pick up equipment in Duluth, GA on 7/24 or 7/25

Must pass knowledge checks while in training

REQUIRED Assessments:

MUST pass CSR 1 Assessment + Basic Computer Literacy test

MUST pass Bilingual Spanish speaking assessment

REQUIRED Education :

High School Diploma or General Education Development (GED) required

REQUIRED Soft Skills:

Excellent written and verbal communication skills

Demonstrated analytical and problem-solving skills

Strong knowledge of systems used within the MSCC

Ability to read and respond briefly, clearly and effectively

Ability to think critically and problem solve

Manage own work with minimal direction

PREFERRED Work Experience:

Health insurance and Call center experience preferred

Major Responsibilities/Essential Functions:

Available to handle member inquiries regarding: Member Core: Facility Inquiry, Web Support, Promote Client, Order ID Card, Complaint, ID Card Inquiry, Service Review.

Member Advance: Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Exp, Internal Regional Request, IVR Defaults.

Medicare (For up to two (2) regions).

Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review.

Billing, 1095 Tax Form, SLP* (escalations to Tier 3).

Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.

Responds professionally to inquiries from internal/external customers.

Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.

Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Develop a full awareness of the way performance and actions affect members and Member Service. Contact Centers's (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).

Consistently supports compliance and the Principles of Responsibility (Client Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization.

Performs other relevant duties as required. Documents conversations with members according to procedure.

Follows established procedures to meet customer/member needs.

Required to effectively interact with diverse work units and relevant organizational departments.

Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks.

Ability to understand relevant policies, processes and customers.

Assist the department in meeting customer needs and reaching department expectations.

Completes required training and understand how to use tools available to recall necessary information.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).