Account Coordinator

Job Title: Account Coordinator

Location: Denver, Colorado

Job Type: Full-Time, In-person

Experience Level: 1-3 Years

Company Overview:

Clove & Twine is a premier distributor of corporate gifts, taking company swag from cheap to remarkable with a curated selection of sustainable gifts. At Clove & Twine, we’re not just about gifts; we’re about crafting lasting relationships and memorable experiences. Specializing in brand-name products and selections of sustainable goods, we offer our clients a world-class service experience, from sourcing products to creating beautiful gift boxes to send to their recipients. In a world full of cheap promo products, we were born out of necessity and have turned the ‘cheap swag’ model upside down by offering products that companies want to give, and recipients want to receive. Not junk that ends up in the recycle bin. We are driven by creating and nurturing relationships and the value of a thoughtful, beautiful gift.  

Additionally, we are a proud member of 1% for the Planet, certified Climate Neutral, and partner with dozens of non-profits working to create a more sustainable planet. 

Your Role:

As an Account Coordinator, you are the vital link in our mission. You are the orchestrator behind the scenes, ensuring that every gift we create is not only exquisite but also delivered with the care and attention our clients deserve. Your role is pivotal in maintaining the harmony between our valued clients, our dedicated internal teams, and the beautiful gifts we are known for. If you are someone who thrives in a role where meticulous organization, seamless communication, and a passion for service converge, we invite you to join our tribe and help us elevate the art of corporate gifting.

What You’ll Be Up To:

• Project coordination: You will handle all aspects of project/order management post-sale. This includes processing orders, tracking timelines, and ensuring every detail is spotlessly managed from inception to delivery.
• Client Support: Be a friendly and professional point of contact for our clients. You will provide outstanding customer support through chat and phone, answering queries, and resolving issues with a can-do attitude.
• Internal Collaboration: Work closely with account managers and other internal teams to ensure smooth project execution. Your role is crucial in syncing up various departments, from design to logistics, to bring our client's visions to life.
• Problem-solving: Be ready to tackle challenges head-on. Your problem-solving skills will be vital in navigating roadblocks during project management.
• Data Management: Diligently maintain client records and project details in the company’s various tools and CRM. This provides a clear view of statuses, successes, and areas for improvement.

What You Need To Bring:

• Experience: 1-3 years in account coordination or related role, with a demonstrated track record in project management.
• Education: Degree in something cool. Or you’ve got some street cred that makes up for a degree.
• Communication: Exceptional communication skills, both verbal and written. You should be as comfortable on the phone with a client as you are drafting an email to a supplier.
• Detail-oriented Perspective: A natural at paying attention to the little things that make a big difference. Your attention to detail and staying organized is non-negotiable.
• Accountability: You embody our value of accountability, always taking ownership of your responsibilities and commitments.
• Time Management Talent: You can juggle multiple projects effortlessly, maintaining timelines and ensuring that everything is on track for seamless execution.

Brownie Points For:

• Experience with CRM software and project management systems.
• A background in a fast-paced, client-focused universe.
• Corporate gifting industry experience

What We Offer:

• Unlimited PTO
• Maternity/Paternity Leave 
• Healthcare/vision/dental insurance 
• 401k program
• Two weeks off at the end of each year
• Novo nitro cold brew coffee & sparkling water on tap
• Friendly and adventurous company culture
• Zero tolerance for egos. We are not perfect, but we look out and care for each other
• Beautiful open floor plan office filled with lots of plants and sunlight. It’s a vibe
• Dog-friendly office
• Discounts on remarkable gifts for friends and family 

Salary:

$55-65k. The salary for this position is commensurate with skills and experience.

Start Date:

ASAP  

What We’re Like:

Culture: At Clove & Twine, our culture is built around a collective belief in the power of relationships and the impact of thoughtful, sustainable corporate gifts. We are more than just a team; we consider ourselves a tribe, united by a shared mission to deliver remarkable gifting experiences. Our culture emphasizes: 

1. People-Centric Approach: We put people at the heart of everything we do, fostering an environment of empathy, understanding, and meaningful connections.
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3. Accountability and Ownership: Every team member is empowered to take full responsibility for their actions and decisions, ensuring a high standard of excellence in all we do.
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5. Continuous Learning and Adaptability: We value curiosity and the willingness to learn, encouraging our team to embrace change and seek innovative solutions.
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7. Optimism and Resilience: Our optimistic outlook drives us to see opportunities in challenges, fostering a positive and resilient work environment.

Work Environment: Our work environment is dynamic, collaborative, and supportive, designed to bring out the best in each team member:

1. Collaboration and Teamwork: We operate as a cohesive unit, where open communication and sharing ideas are encouraged. This ensures that every voice is heard and valued.
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3. Empowerment and Trust: Our leadership trusts team members to make decisions and contribute meaningfully, offering autonomy and respect in their roles.
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5. Diverse and Inclusive: We celebrate diversity and foster an inclusive atmosphere, where everyone can bring their whole selves to work.

Unique Benefits and Perks: We understand the importance of work-life balance and the well-being of our team, which is reflected in our benefits and perks:

1. Sustainability Focus: Being part of a company that prioritizes environmental responsibility, working with sustainable brands and practices.
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3. Professional Growth Opportunities: Continuous learning opportunities, and training sessions to aid professional development.
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5. Positive Recognition: A culture that celebrates successes and milestones, both big and small, through various recognition programs.
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7. Flexibility: While this is an in-person role, we understand that life happens, and we want to support you appropriately in that.
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9. Company Volunteer Events: We participate in various community volunteer events throughout the year, such as river clean-ups, planting and harvesting community gardens, and more.

For the role of Account Coordinator, this means being part of a forward-thinking team dedicated to excellence and innovation in the corporate gifting industry. You'll have the opportunity to work closely with clients, manage intricate details, and contribute to meaningful projects, all while being supported by a culture that values your growth, ideas, and well-being.

Join Us:

If you resonate with our values and see yourself as a vital part of our mission to deliver exceptional corporate gift experiences, we would love to hear from you. Send us your resume and a cover letter to explain why you’ve got the chops. 

We're all about equality and celebrating diversity. We don't discriminate and think everyone's awesome regardless of their background.