Assistant Community Manager
3 weeks ago
FAM Residential Inc. is a national leader in multi-family housing. Our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.
The Assistant Community Manager is responsible for supporting the leadership of community leasing processes and operations. The position is responsible motivating community staff members to provide exceptional service to residents and maintain a high level of resident satisfaction. The Assistant Community Manager may also assume responsibility for leadership of the community in the absence of the Community Manager.
Essential Functions and Position Responsibilities
- Assist the Community Manager with oversight of the leasing team and service team.
- Support Leasing Associate (s) in the leasing of apartments and ensure that Fair Housing guidelines are followed; verify potential resident applications; may be required to lease apartments as necessary.
- Support the Community Manager in the lease renewal process where needed.
- Post rental collections, make bank deposits and oversee the administration of accounting functions for the community,
- Meet regularly with Community Manager and Regional Manager to discuss community performance,
- Conduct a monthly market survey and recommend pricing changes,
- Maintain and update resident lease files and computer records for the community, including
- generation of reports,
- Process notices to vacate & manage delinquency/file evictions as necessary and all necessary associated collections activities.
- Field resident concerns and coordinate resolution with Community Manager or other member of the leadership team.
- Perform administrative duties such as payable processing and vendor communication as assigned by the Community Manager.
Education and Desired Competencies
- High school or GED degree and equivalent professional experience such as accreditation via IREM; CAM or ARM.
- Previous leasing experience preferred,
- Previous experience in bookkeeping or collections a plus,
- Must have strong interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible.
- Must have strong time management skills and ability to multi-task required,
- Must demonstrate ability to provide exceptional customer service,
- Must be able to clearly communicate both orally and in writing,
- Must be able to understand directives both orally and in writing,
- Must present a professional image.
- Must be resourceful and well-organized.
FAM Residential Inc. is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.
FAM Residential Inc. is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Note to Applicants: Smoking is not prohibited in all indoor areas of FAM Residential Inc. properties unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.
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