IT Support Technician

Found in: Appcast US C2 - 2 weeks ago

West Palm Beach, United States StevenDouglas Full time

100% ONSITE IN WEST PALM BEACH, FL.


Fast-pace and rewarding working environment. We are looking for a competent first level Help Desk Specialist to provide fast and efficient technical assistance to our agencies users. They will answer queries on basic technical issues and offer advice to solve them. This is a fast pace call center; attention to detail and the ability to multi-task is a must.

An excellent Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the agencies reputation. This is an open-ended contract position listed as 6-12 months+ but in reality should last well into next year......possible chance of perm conversion after 2 years.

Responsibilities

· Provide first level assistance to clients

· Serve as the first point of contact for customers seeking technical assistance over the phone or email

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow-up and update customer status and information

· Pass on any feedback or suggestions by customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

· May be asked to run data reports from our AS400/UNIX environment

Requirements

· Minimum of 2 years’ experience working an enterprise Help Desk\Call Center environment. Help Desk experience in a medium-large Microsoft Windows environment (1000 + users)

· Proven experience as a help desk specialist or other customer support role

· Tech savvy with working knowledge of office automation products, databases and remote control

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Willingness to learn

· Excellent communication and documentation skills

· Customer-oriented and cool-tempered

· Schedule flexibility

· Must be able to multi-task

Environment

Tools

· CISCO UCCX/Jabber/Finesse Phone system

· Desktop Remote Console: IVANTI Remote

· IVANTI End-Point Management

· Office 2016 Suite to include Outlook and Teams

· Agency collaboration: Zoom


Team and Work Hours

· 9 Full time Specialists (4 on Day and 2 on Afternoon and 1 on Mids)

· 40 Hour (In-Office) work week

· 24 \ 7 Shift Work

· Four Shifts

o Day 7:30AM – 4:30PM

o Afternoon 3:30PM – 12-30AM

o Mid 11:30PM- 07:30AM

o Swing Shift 11:00AM – 9:00PM

· OT Available

Statistics

· 80% Phones- Specialist should expect to accept 50-60 calls a day

· 5% Walkup- 5-10 Walkups a day

· 5% Email

· 10% Console (IVANTI Service Manager)

· Remote Console Used: IVANTI Remote

· 4500 Desktops and Mobiles

· 5000 Civilian, Sworn and volunteers

· 700-900 calls a month (Expect to receive 25-30 individually)

· 500-700 Tickets created a month

· (On a daily basis, the Help Desk specialist will generate anywhere from 50-60 Tickets a day (FCR and Escalation)

· FCR = 85%

  • IT Support Technician

    1 day ago

    West Palm Beach, United States Vets Hired Full time

    About the job IT Support Technician Job Responsibilities/Requirements Provide IT support for sales, office, and warehouse employees/devices via helpdesk, Hunt group calls, and email. Laptop and desktop setup and repair; work with Dell support; software installation, troubleshooting, and maintenance. Assist with maintaining inventory within our inventory...

  • Advanced IT Support Technician

    1 week ago

    West Palm Beach, United States VXIT Services Full time

    Job DescriptionJob DescriptionWe are seeking a senior-level Support Technician to join our team! Specifically, we are looking for someone who loves working technical support and will excel at solving reactive issues for our clients. The ideal candidate will have minimum 5 years of experience supporting a variety of environments with a wide range of...

  • HVAC Service Technician

    1 week ago

    West Palm Beach, United States Smithco Services Full time

    Job DescriptionJob DescriptionSmithco Services has immediate openings available for a seasoned HVAC & Refrigeration Service Technician who is ready to be a part of a technician friendly company offering great pay and benefits, tremendous field support, industry growth and a long term solution to your career! Come be a part of our dynamic team! Wages paid...

  • IT Cellular Technician

    1 week ago

    West Palm Beach, United States Insight Global Full time

    Position: IT Cellular Technician Location: West Palm Beach, FL Duration: 12 month contract to hire Pay Range: $21-25/hr (based off experience) BASIC QUALIFICATIONS- Outstanding customer service skills Excellent technical, problem solving, and analytical skills Experience repairing and troubleshooting Cellular devices, smartphones, and Tablets Proficient in...

  • IT Cellular Technician

    6 days ago

    West Palm Beach, United States Insight Global Full time

    Position: IT Cellular Technician Location: West Palm Beach, FL Duration: 12 month contract to hire Pay Range: $21-25/hr (based off experience) BASIC QUALIFICATIONS- Outstanding customer service skills Excellent technical, problem solving, and analytical skills Experience repairing and troubleshooting Cellular devices, smartphones, and Tablets Proficient in...

  • Computer Support Specialist

    1 day ago

    West Palm Beach, United States Vets Hired Full time

    About the job Computer Support Specialist Summary of Job Functions Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLAs. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software....

  • Behavior Technician

    1 week ago

    West Palm Beach, United States ABA Home Therapy Full time

    Job DescriptionJob DescriptionSalary: $25 - $30Seeking a rewarding and challenging career?  Join our team at ABA Home Therapy as a Behavior Technician / RBT helping children and adults on the autism spectrum.  Our Behavior Technicians / RBTs are an essential part of the ABA Home Therapy team, as you provide direct in-home, school, and community-based ABA...

  • IT Technician

    1 week ago

    West Palm Beach, United States Business & Residential Computer Sys Full time

    Job DescriptionJob DescriptionLooking for a computer technician, with at least an A+ certification, and Mac OS experience.Requirements:Trustworthy, reliable, and punctualPrior experience in a professional settingGood communications skillsAble to work independently and as a teamBe organized and able to multi-taskProficient at both software and hardwareGood...

  • Register Behavior Technician

    1 week ago

    West Palm Beach, United States Square One Behavioral Services Inc. Full time

    Job DescriptionJob DescriptionREGISTER BEHAVIOR TECHNICIAN-SIGNING BONUSSquare One Behavioral Services is a professional agency specialized in providing Behavior Analysis services to children on the autism spectrum and/or other developmental and cognitive disabilities. We are currently seeking a Register Behavior Technician (RBT) to join our team.Job...

  • Register Behavior Technician

    23 hours ago

    West Palm Beach, United States Square One Behavioral Services Inc. Full time

    Job DescriptionJob DescriptionREGISTER BEHAVIOR TECHNICIAN-SIGNING BONUSSquare One Behavioral Services is a professional agency specialized in providing Behavior Analysis services to children on the autism spectrum and/or other developmental and cognitive disabilities. We are currently seeking a Register Behavior Technician (RBT) to join our team.Job...

  • Garage Door Service Technician

    20 hours ago

    West Palm Beach, United States Precision Door Service of South Florida Full time

    Job DescriptionJob DescriptionPrecision Overhead Garage Door is South Florida's leading Garage Door Repair company. We are offering a Career to top individuals as an Overhead Garage Door Service/Sales Technician. We provide second-to-none training for our technicians to ensure you’ll do the job safely and correctly. We train you the right way, so no...

  • Mobile Device Technician

    6 days ago

    West Palm Beach, United States StevenDouglas Full time

    Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Tasks and Responsibilities:Diagnose, troubleshoot and repair devices Provide recommendations for problem resolution Explain complex technical issues to customers in a non-technical, simple to understand manner Keeping management updated when problems...

  • Mobile Device Technician

    1 week ago

    West Palm Beach, United States StevenDouglas Full time

    Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Tasks and Responsibilities:Diagnose, troubleshoot and repair devices Provide recommendations for problem resolution Explain complex technical issues to customers in a non-technical, simple to understand manner Keeping management updated when problems...

  • Mobile Device Technician

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    West Palm Beach, United States StevenDouglas Full time

    Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.Tasks and Responsibilities:Diagnose, troubleshoot and repair devicesProvide recommendations for problem resolutionExplain complex technical issues to customers in a non-technical, simple to understand mannerKeeping management updated when problems...

  • Mobile Device Technician

    Found in: Appcast US C2 - 2 weeks ago

    West Palm Beach, United States StevenDouglas Full time

    Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.Tasks and Responsibilities:Diagnose, troubleshoot and repair devicesProvide recommendations for problem resolutionExplain complex technical issues to customers in a non-technical, simple to understand mannerKeeping management updated when problems...

  • Entry Level Maintenance Technician

    1 week ago

    West Palm Beach, United States Norton Museum of Art Full time $17 - $19

    Job Details:Position Title: Entry Level Maintenance TechnicianStatus: Full-Time, Non-Exempt.Reports to: Building Operations Manager.Department: Facilities.Job Purpose:The Entry Level Maintenance Technician will support the Building Operations Manager and the Lead HVAC and Facilities Technician in maintaining all facilities, including maintenance of...

  • Automotive Technician

    Found in: Resume Library US A2 - 1 week ago

    West Allis, Wisconsin, United States BMW Dealer Technician Opportunities Full time

    Job Description As a BMW Automotive Service Technician, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our dealership is concerned with more than moving inventory; they're committed to your success and invested in your future. As a BMW Technician, you will be responsible for performing diagnoses,...

  • Vet Technician

    1 week ago

    West Palm Beach, United States Community Veterinary Partners Full time

    Job DescriptionJob DescriptionThe Veterinary Technician’s primary role is to support and assist the doctors of the hospital. The Veterinary Technician assists in multiple procedures providing care for animals including physical examinations, dental procedures, surgeries, immunizations, euthanasia as well as client education, marketing and inventory...

  • HVAC Service Technician

    2 weeks ago

    West Palm Beach, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • Copier Technician

    1 week ago

    West Palm Beach, United States Source One Solutions Full time

    Job DescriptionJob DescriptionSource One Solutions has an immediate opening for experienced or related experience to train office equipment technician. Must have electromechanical experience and basic computer skills.Source One Offers growth and training potential, 401k with matching, health insurance, lead referral programs, commission on sales, expense...