Mobile Device Technician

Found in: Appcast US C2 - 2 weeks ago


West Palm Beach, United States StevenDouglas Full time

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

  • Tasks and Responsibilities:Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Keeping management updated when problems arise
  • Greet customers in a friendly manner and maintain a positive work environment
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize IVANTI ticket system to maintain an accurate record of customer information and a real-time status of each repair
  • Experience working with Cellular Carriers such as, AT&T, Verizon and T-Mobile
  • Experience with Carrier Support Portals

  • BASIC QUALIFICATIONS- Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office
  • Work well in team environment
  • Ability to work 40 hours a week that could include some weekends and holidays
  • Open to Overtime
  • High school diploma or GED

  • PREFERRED QUALIFICATIONS- A+ CertificationApple Certified Macintosh Technician (ACMT)
  • Apple Certified iOS Technician (ACIT)
  • Experience repairing electronics, smartphones, PC/MACs, and game consoles
  • Technical degree or certification in Electronics or Consumer Electronics
  • Previous experience working support at one of the cellular carriers’ box outlets



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