IT Cellular Technician
3 weeks ago
Position: IT Cellular Technician
Location: West Palm Beach, FL
Duration: 12 month contract to hire
Pay Range: $21-25/hr (based off experience)
BASIC QUALIFICATIONS- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Experience repairing and troubleshooting Cellular devices, smartphones, and Tablets
- Proficient in Microsoft Office
- Open to Overtime
- High school diploma or GED
PREFERRED QUALIFICATIONS- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Apple Certified iOS Technician (ACIT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working support at one of the cellular carriers box outlets
JOB DETAILS
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.
Tasks and Responsibilities:
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Ensure that all repairs meet or exceed PBSO quality standards
- Keeping management updated when problems arise
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize IVANTI ticket system to maintain an accurate record of customer information and a real-time status of each repair
- Experience working with Cellular Carriers such as, AT&T, Verizon and T-Mobile
- Experience with Carrier Support Portals
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