Computer Support Specialist

2 weeks ago

West Palm Beach, United States Vets Hired Full time

About the job Computer Support Specialist

Summary of Job Functions

  • Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLAs.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation.
  • Assist in the creation is Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations.
  • Work closely with our IT team to ensure that all systems are following security and audit requirements.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged.
  • Maintain inventory of all hardware and software systems.
  • Procurement of all IT equipment as needed to support systems.
  • Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel.
  • Perform other duties and responsibilities as assigned.
Minimum Requirements
  • 2+ Years Experience with 1st line technical support and managing user requests.
  • 2+ Years Experience troubleshooting computer problems.
  • Experience managing new user setup from procurement through onboarding and training.
  • High level of analytical thinking to solve problems.
  • High level of communication to all levels of business.
  • The ability to work daily, onsite in our Jupiter office covering standard 40 hour work week.

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