Advanced IT Support Technician

2 months ago

West Palm Beach, United States VXIT Services Full time
Job DescriptionJob Description

We are seeking a senior-level Support Technician to join our team Specifically, we are looking for someone who loves working technical support and will excel at solving reactive issues for our clients. The ideal candidate will have minimum 5 years of experience supporting a variety of environments with a wide range of technology.

We are a fast paced and quickly growing Managed Service Provider, providing IT support for our small and medium business clients across all industries. This position will spend time working on reactive issues on the help desk, assisting on various projects, and completing proactive and maintenance tasks.

 

Responsibilities:

  • Provide technical assistance with computer hardware, software, networking equipment and various peripherals.

  • Work with other members of the support team, helping them solve difficult problems.

  • Develop and lead trainings amongst the support team.

  • Resolve issues for clients via phone, in person, or via email.

  • Recommend hardware and software improvements.

  • Track customer issues and resolutions via our ticketing system.

  • Track all time for billing and team metrics.

Qualifications:

  • Minimum 5 years experience in IT Support

  • Experience with a Managed Service Provider a huge plus

  • Strong customer service skills and sense is a must

  • Ability to communicate efficiently via email, on the phone and in person

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

  • Organization and the ability to manage a workload

Technical Qualifications:

  • Qualified candidate will have worked with, have knowledge of, or be very familiar with:

  • All modern Microsoft Windows Operating Systems, Workstation and Server versions.

  • Apple hardware, Macs, iPhones, and OSX.

  • Networking, TCP\IP and common troubleshooting commands.

  • Printers, specifically in a business environment.

  • Ability to troubleshoot and support networking hardware including firewalls, switches, routers, and wireless access points.

  • Active Directory

  • Azure Active Directory

  • Anti Virus

  • G Suite for Business

  • Microsoft 365/Office 365

  • VoIP Phone systems

  • DNS

  • Backup and Recovery

  • Intune

  • Spam Filtering

  • Cyber Security

Non Technical Qualifications:

  • Communication, written and verbal

  • Punctuality

  • Self-starter

  • Problem solving

  • Hustle

  • Inter-personal skills

  • Empathy

  • Ethical

  • Good attitude

  • Confidence

  • Sense of humor

 

www.vxit.com

  • Advanced IT Support Technician

    3 weeks ago

    West Palm Beach, United States VXIT Services Full time

    Job DescriptionJob DescriptionWe are seeking a senior-level Support Technician to join our team! Specifically, we are looking for someone who loves working technical support and will excel at solving reactive issues for our clients. The ideal candidate will have minimum 5 years of experience supporting a variety of environments with a wide range of...

  • Advanced Locate Technician

    2 weeks ago

    West Palm Beach, United States USIC Full time

    Job Description: Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement. Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering (SUE) services to its...

  • Advanced Locate Technician

    5 days ago

    West Palm Beach, Florida, United States USIC Full time

    Job Description:Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement.Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering (SUE) services to its diverse...

  • Advanced Locate Technician

    1 month ago

    West Palm Beach, United States USIC Full time

    Job Description: Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement. Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering (SUE) services to its diverse...

  • Advanced Locate Technician

    1 month ago

    West Palm Beach, United States Bloodhound Full time

    Job Description: Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement. Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering (SUE) services to its diverse...

  • Advanced Locate Technician

    1 month ago

    West Palm Beach, United States Blood Hound Full time

    Job DescriptionJob DescriptionJob Description:Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement. Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering...

  • Advanced Locate Technician

    3 weeks ago

    West Palm Beach, United States Blood Hound Full time

    Job DescriptionJob DescriptionJob Description:Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement. Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering...

  • Advanced Locate Technician

    2 weeks ago

    West Palm Beach, United States Bloodhound Full time

    Job Description: Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement. Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering (SUE) services to its diverse...

  • Advanced Locate Technician

    2 weeks ago

    West Palm Beach, United States Blood Hound Full time

    Job DescriptionJob DescriptionJob Description:Do you want to start your career with a company that values integrity, dedication, and hard work? We offer you competitive pay, monthly bonuses, a generous benefits package, and opportunities for advancement. Blood Hound offers a comprehensive suite of private utility locating and subsurface utility engineering...

  • IT Support Technician

    4 days ago

    West Palm Beach, United States Napleton Corporate Full time

    The Ed Napleton Automotive Group is looking for our next IT Support Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Palm Beach Acura, the IT Support Technician is responsible for all aspects of the maintenance of the Company’s computer systems for Napleton’s Florida locations. The Ed Napleton...

  • IT Field Support Technician

    3 weeks ago

    West Hollywood, United States AMC Modern IT Full time

    At AMC Modern IT, we redefine the Managed Service Provider (MSP) space with a more intentional, informed, and inspired approach. We prioritize heartbeats over hardware and services over servers, fostering trust over tech. Our mission is to transform the IT landscape by embedding our unique philosophy and values into every solution we deliver. We are seeking...

  • IT Support Technician

    3 weeks ago

    West Palm Beach, United States Napleton Florida Full time

    The Ed Napleton Automotive Group is looking for our next IT Support Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Palm Beach Acura, the IT Support Technician is responsible for all aspects of the maintenance of the Company’s computer systems for Napleton’s Florida locations. Take advantage of...

  • IT Support Technician

    3 weeks ago

    West Palm Beach, United States Napleton Florida Full time

    The Ed Napleton Automotive Group is looking for our next IT Support Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Palm Beach Acura, the IT Support Technician is responsible for all aspects of the maintenance of the Company’s computer systems for Napleton’s Florida locations. Take advantage of...

  • IT Support Technician

    2 months ago

    West Palm Beach, United States Vets Hired Full time

    About the job IT Support Technician Job Responsibilities/Requirements Provide IT support for sales, office, and warehouse employees/devices via helpdesk, Hunt group calls, and email. Laptop and desktop setup and repair; work with Dell support; software installation, troubleshooting, and maintenance. Assist with maintaining inventory within our inventory...

  • IT Support Technician

    3 weeks ago

    West Palm Beach, United States Vets Hired Full time

    About the job IT Support Technician Job Responsibilities/Requirements Provide IT support for sales, office, and warehouse employees/devices via helpdesk, Hunt group calls, and email. Laptop and desktop setup and repair; work with Dell support; software installation, troubleshooting, and maintenance. Assist with maintaining inventory within our inventory...

  • Computer Support Technician

    7 days ago

    West Palm Beach, United States Digital Dealership System Full time

    _Computer Technician for Fast Growing WPB Company _ **ON-Site COMPUTER TECH SUPPORT Needed** We are a digital sign company that builds, programs, manages and operates a growing network of 1000 computers. - Digital Sign Software Setup - Troubleshoot and Fix Computers - Remotely Manage Computers - Update Customer Content Every day is different...

  • health support technician

    5 days ago

    West Palm Beach, Florida, United States State of Florida Full time

    Job Title: Health Support TechnicianCompany: Department of HealthTotal Compensation Estimator ToolOpen Competitive OpportunityMultiple positions will be filled from this advertisementSpecific Responsibilities:This Health Support Technician role focuses on providing basic breastfeeding information and support to new mothers participating in the WIC Program....

  • Mobile Support Unit Aircraft Technician

    3 weeks ago

    West Palm Beach, Florida, United States Wheels Up Full time

    Mobile Support Unit Aircraft TechnicianJob LocationsUS-FL-West Palm BeachOverviewWho We AreWe make the extraordinary, accessible, every day. Wheels Up (NYSE: UP), a world leader in private aviation, offers a total private aviation solution that includes world-class safety, service, and flexibility through on-demand flights, membership programs, corporate...

  • Mobile Support Unit Aircraft Technician

    4 weeks ago

    West Palm Beach, Florida, United States Wheels Up Full time

    Mobile Support Unit Aircraft TechnicianJob LocationsUS-FL-West Palm BeachOverviewWho We AreWe make the extraordinary, accessible, every day. Wheels Up (NYSE: UP), a world leader in private aviation, offers a total private aviation solution that includes world-class safety, service, and flexibility through on-demand flights, membership programs, corporate...

  • Line Service Technician-pb3

    4 weeks ago

    West Palm Beach, United States Signature Flight Support Full time

    **Job ID** 10605 **Date Posted** 05/28/2024 **Location** West Palm Beach, Florida **Airport** Palm Beach Int'l Airport **Company** Signature Flight Support LLC **Job Type** Full time **Job Level** Standard Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team...