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ServiceNow Lead

3 months ago


Sunnyvale, United States Introlligent Inc. Full time
  • Leverage industry trends, best practices, and leading-edge technology and process improvement on UATs.
  • Comprehensive knowledge of HR processes and systems is a plus (preferred).
  • Manage change. Implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership and a customer- focused approach.
  • Provide functional subject matter expertise. Anticipate customers' needs.
  • Participates in technical and functional design meetings to ensure requirements are clearly defined and testable.
  • Ability to identify and write test scenarios, test cases and scripts as needed and lead the UAT lifecycle.
  • Ensures the existence of development and test environment standards. Conduct Environment Readiness by ensuring environment mapping for boundary systems, master data, integration layers and our Partner's Systems Readiness.
  • Responsible for the management and execution of detailed test plans to verify software functionality and adherence to business requirements.
  • Responsible for test project status reporting, defect tracking and risk assessments.
  • Coordinates with assigned IS&T, Project Manager, Business Analysts, and Development members to deliver a solid platform for the business users to conduct UAT.
  • Coordinate with internal UAT teams (onsite and offshore).
  • Develop and maintain key UAT documentation to ensure the proper amount of structure is applied to enable project success (ie UAT Kickoff, UAT Planning, etc).
  • Facilitate project-related testing and lessons learned work.
  • Provide timely updates and elevate critical risks to project, management and senior- executive teams.
  • Measure and track results. Achieve business benefit.