ServiceNow HRSD Solution Architect
2 weeks ago
We are seeking a highly skilled ServiceNow HRSD Solution Architect to join our team at DGN Technologies. As a key member of our implementation team, you will be responsible for developing a strong understanding of our customers' business needs and how the ServiceNow application will support those needs.
Key Responsibilities:
- Gain a full understanding of the customer's current business processes
- Collaborate with stakeholders throughout the organization to capture and document a comprehensive set of business requirements
- Execute FIT/GAP workshops and define target process designs aligned with ServiceNow HRSD capabilities
- Configure the ServiceNow HRSD application to achieve the client's business requirements
- Create the functional designs and collaborate with the technical team for any gaps (interfaces, custom development) that should be solved
- Write test scenarios and execute functional testing
- Assist in integration testing
- Support customers during UAT
- Create training material and conduct training of customers
- Assist with the architectural design and impact analysis for (new) requirements
- Assist with estimation and planning of project activities
- Stay up to date with the latest capabilities, functions, and features in ServiceNow HRSD and spread this knowledge with the team
- Contribute to building and implementing technical best practices and procedures
Qualifications:
- Minimum of 8 years of hands-on experience in ServiceNow implementation projects as a ServiceNow application consultant
- Consulting experience in gathering requirements, creating user stories, conducting demos, mapping customer's HR processes to ServiceNow HRSD capabilities, and specific HR modules within HRSD
- Experience in leading client workshops with customers across HR business units
- Experience implementing the following HRSD components: Case, HR Services, Knowledge, EDM, Employee Relations, Lifecycle events (onboarding and offboarding), Notifications, Surveys, Reports, and Dashboards
- Ability to listen, interpret, strategize, and consult on HR processes and map them to HRSD capabilities and solutions
- Excellent interpersonal skills and demonstrated customer-centric approach to work
- Excellent communication skills, both verbal and written
- Excellent reporting and presentation skills
- You can work independently, as well as in project teams, and take ownership and responsibility
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