Production Support Engineer

1 week ago

Irving, United States Rose International Full time

Education

At least a BS degree in computer science or related

The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.

Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.

Qualifications

3+ years of Level 2/3 Production Support with strong debugging and analytical skills

1+ years of experience supporting large financial services firm

3+ years in Sybase, Oracle, Unix shell scripting / SQL and writing scripts and database queries.

1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk

1+ years experience monitoring batches and meeting SLAs

Incident Management tools like ServiceNow

Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.

Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management

Additional skills that are nice to have:

Experience with MongoDB.

Strong knowledge of Microsoft and Linux operating systems.

Knowledge Core Java [beneficial], Perl [beneficial]

Personally well organized and an excellent team player, Willingness to learn.

Key Responsibilities:

Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles

Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.

Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.

Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.

Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk

Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems

Provide Overnight/weekend or when required support for the applications on a rotational basis.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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