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Production Support Analyst
2 months ago
Role: Application Support Engineer
Location: Irving, TX (Hybrid)
Duration: 12+ Months
Key Responsibilities:
- Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles.
- Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
- Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
- Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
- Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
Qualifications:
- Level 2/3 Production Support with strong debugging and analytical skills.
- Sybase, Oracle, Unix shell scripting / SQL and writing scripts and database queries.
- Experienced using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk.
- Experienced monitoring batches and meeting SLAs.
- Incident Management tools like ServiceNow.
- Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Prajjwal Raj
Technical Recruiter -- Banking and Financial Services
LinkedIn: Prajjwal Srivastava | LinkedIn
Note: DISYS Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
