Revenue Management Analyst

2 weeks ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

BASIC PURPOSE: Responsible for maximizing the yield performance of sailings to achieving Oceania Cruise Line's annual revenue goals. Performs data analysis of booking activity and translates findings to optimize revenue.


POSITION RESPONSIBILITIES:

  • Perform data analysis of booking activity for both revenue maximization and quality assurance purposes. Translate findings into optimal recommendations and pricing actions as it relates to inventory control and tactical promotions with a combination of upper management directives, data analytics, and market knowledge.


  • Query data sources to extract large structured and unstructured datasets, examine and explain outliers, interpret the data and produce actionable insights.


  • Develop automation tools to eliminate manual processes.


  • Compile daily/weekly/monthly reporting on company performance as well as issues/exceptions based on reviews of reservations/bookings.


  • Track performance of promotions, sales and tactical offers and formulate the results into summaries for presentation to management.


  • Keep current on existing and new reservation system areas and company products, policies and procedures, as applicable to the reservations/bookings review.


  • Assist in the building of promotions and pricing within the reservation system.


  • Continuously monitor changes in inventory across all distribution channels, analyze key reports, and track competitive landscape.


  • Manage inventory to successfully fill every sailing to capacity at the highest possible price. Strategize the creation of revenue generation tactics.


  • Control the maintenance and continuous evolution of pricing files and models.


  • Organize, plan, control and execute individual projects and create and present results to senior management including the creation of compelling, clear and interactive visualizations and presentations to enhance decision making capabilities.


  • Effectively and professionally liaise with various other departments, including Sales and Marketing teams.


  • Perform other job-related functions as assigned.


EDUCATION: Bachelor's degree in Business Administration or related field of study; or any equivalent combination of relevant education, training and work experience.


EXPERIENCE: 2-4 years' experience in business operations and data analytics/reporting. Knowledge of travel industry and/or revenue management/pricing preferred.


KNOWLEDGE & SKILLS: High motivation to learn and ability to grasp new concepts quickly. Must have excellent analytical, quantitative, problem-solving and collaborative skills. Must be analytical, data-driven, detail oriented, and possess excellent decision-making abilities under uncertainty and pressure. Excellent working knowledge of a data querying tools. Intermediate level knowledge of Microsoft Office applications with advanced Excel skills to create complex formulas, scenarios and pivot tables. Proficiency in R. Studio, SQL, or Tableau preferred. Excellent verbal and written communication skills to report findings and present strategic and marketing recommendations to upper management. Ability to manage multiple priorities and deadlines. Must work well under pressure, and with limited direction and documentation. Ability to work effectively in a team based environment and assist other team members as necessary. Strong interpersonal skills. Familiarity with travel/cruise industry and reservation/revenue management systems is preferred.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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