Revenue Manager
1 month ago
Management of Group Revenue Strategy - 60%
- Manage Group Forecast - 20%
- Create Group Plug forecast (based on rooms and meeting space availability)
- Review and Update Definite group wash weekly for monthly forecasts
- Present group forecast to DOSM/DORM/DOS
- Review, analyze and edit MARs and Transient Protected - 15%
- Provide Group Displacement Analysis and Follow Up for Outstanding Business Review decisions - 5%
- Participate and Provide Analytics for Access Business Review - 5%
- Evaluate and Approve requests for additional rooms from Sales - Conference Managers and Group Coordinators- 5%
- Favor rate requests - 2.5%
- Oversee Analyst to enforce current Group Histories on all Definite Group Business - 2.5%
- Assist with renovation displacement scenarios - 2.5% Assist in Management of Revenue Analyst- 20%
- Ensure the update of Group Grids (once a week at min.) - 5%
- Oversee completion and train Analyst on Sales Month End report (once a month) completed by Analyst - 5%
- Oversee Lead Management and ensure effective distribution by Analyst and Sales Coordinators
- Delphi Maintenance - enforce standards and compliance (once a week) - 1%
- Ensure accuracy of Turnovers / Addendums turned by Analyst - 2%
- Attend Group Pickup Meeting and assist and direct Analyst on managing the daily group cut-offs - 5%
Customer Service 5%
- Communicates effectively with other departments to allow operations to best provide "And More" service to guests
- Is polite, friendly, and helpful to the guests, management, and fellow employees and can interact professionally with all levels of staff, ranging from hourly employees to executives 1%
- Promotes and applies teamwork skills at all times1%
- Complies with hotel uniform and dress standards and maintains a professional attitude and appearance at all times 1%
- Have knowledge of, understands, adheres to and models all employee standards 1%
- Has a thorough and accurate knowledge of hotel facilities and the hours of operation for all food and beverage and recreation/entertainment operations 1%
- Complies with hotel policies and rules 1%
- Maintains cleanliness and excellent condition of equipment and work area 1%
- Remains current with hotel information and changes 1%
- Executes emergency procedures in accordance with hotel standards 1%
- Complies with safety regulations and procedures .5%
- Attends all appropriate hotel meetings and training sessions. .5%
Other 5%
- Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance 4%
- Recycles whenever possible 1%
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