Production Support Engineer

1 week ago

Pittsburgh, United States Rose International Full time

Location: Pittsburgh, PA 15222, (Hybrid 1-2x per week) – preferred as the manager sits there

Open to - Strongsville, OH 44136, Birmingham, AL 35233, Dallas TX 75201

Describe the current initiatives/project(s) that this resource will be impacting:

This resource will be a part of an initiative that will be writing and adding new functions for a combination of applications effecting internal and customer facing facets of the bank. These applications will be mainly focused in the realm of Asset and Capital Finance Risk.

A group of approximately 8 Support Engineers:

5 Onsite

3 Offshore

Meeting:

2x weekly

Position profile:

Describe the role and the key responsibilities in order of which they will be doing day 1 and frequently followed by those they will be doing as the project/work progresses:

Track user issues

Work with users to determine issues with net software

Be responsible for, and master multiple subject matter areas of responsibilities.

Identify and document best practices within their subject matter areas of expertise.

Provide continuous process improvement suggestions.

Maintain and document Standard Operating Procedures.

Support productions

React to any breaks

Execute CER model for emerging issues

Certifications

On call support

Describe the must have technical skills/experience (ask for alternative/tool/version) of the position in priority order:

ITIL - ITOM/ITSM Knowledge and experience

Production Support experience

Experience being in a support team in a versatile changing environment.

Experience managing Infrastructure drift between multiple environments.

Experience to analyze the code written in JAVA, J2EE, Spring Boot and Angular. Also experience to support OpenShift containerized Platforms.

Experience in monitoring tools such as Dynatrace, Big Panda.

Experience in managing Operating Systems upgrades such as Linux, Widows, Oracle, SQL

Experience in writing complex queries using ORACLE PL/SQL to build the reports based on Business demand.

A great understanding of risk controls and compliance standards to goals.

Strong background in troubleshooting and remediation techniques.

Tell me about some soft skills that would make a candidate successful in this role:

Strong sense of ownership, and ability to instill that sense of ownership across the team.

Ability to work collaboratively and develop meaningful relationships across technology and business teams.

Effective communication techniques

Self Sufficient

Does this position require any degrees or certifications for the candidate to be successful?

Bachelor's degree or certification preferred, but experience in lieu of degree is fine.

Describe what is different about this specific role compared to others hiring for the same skill set?

This is a standard linear skillset, but the resource will have an opportunity to work with products are cutting edge and unique like Murex.

Describe interview process :

30 min -- HM ( In person for local to PA candidates)

30 min -- Panel

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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