Account Manager

2 weeks ago


Irvine, United States GetDandy Full time
Company Description

GetDandy is the world's first AI-powered customer experience automation platform. Our mission is to help local businesses save time, attract more customers, and increase revenue. We believe that businesses need solutions that seamlessly and effectively transform the customer experience. From managing local listings and reviews to enhancing local rankings, capturing real-time feedback, and streamlining communications, our technology is designed to redefine how businesses automate their customer interactions.

Role Description

This is a full-time role for an Account Manager - SaaS at GetDandy. As an Account Manager, you will be responsible for managing client relationships and ensuring their satisfaction with our platform. Your day-to-day tasks will include onboarding new clients, providing training and support, assisting with product implementation, and addressing any concerns or issues that arise. This is an on-site role located in Irvine, CA.

Qualifications
  • Experience in account management or customer success role in the SaaS industry
  • Excellent communication and interpersonal skills to build strong relationships with clients
  • Strong problem-solving abilities to address client needs and resolve issues
  • Proficiency in using customer relationship management (CRM) software
  • Ability to work effectively in a fast-paced and dynamic environment
  • Attention to detail and ability to manage multiple tasks simultaneously
  • Experience in the digital marketing or local business industry is a plus
  • Bachelor's degree in business, marketing, or related field

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