Support Coordinator

2 days ago

Burlington, United States homehealthcare-QHS Full time

QHS provides Support Coordination Services. These services are services that assist participating individuals in gaining access to needed medical, social, educational, and other needed state plan services. Our Support Coordinators are responsible for developing and maintaining the Individualized Service Plans with participants, their families and other team members designated by the participant.


Our Support Coordinators link the participating individuals to needed services and supports, and assists the individuals in identifying service providers as needed. We monitor the delivery of services and make sure the services and supports remain within the allotted budget.




Support Coordinator


Organizational Relationship:


The Support Coordinator/Office Coordinator reports to Chief Operational Officer


Position Scope:

  • Develop Individualized Service Plan (ISP) and Person-Centered Planning Tool (PCPT) for individuals enrolled on the DDD Supports, Community Care Program, Interim program, or Legacy Program.
  • Coordinate services for individuals by contacting service providers and managed care organizations.
  • Maintain monthly contact and conduct home visits at least four times annually.
  • Complete Monthly Monitoring documentation by deadline.
  • Maintain accurate case notes.
  • Knowledge of programs and services offered in the DDD Supports and CCP programs, social security eligibility and benefits, and other programs and services available to persons with intellectual/developmental disabilities.
  • Attending monthly staff meetings.
  • Flexibility in availability.
  • Attending outreach events and conferences.
  • Travel to visit individuals at their home or program.
  • Assist in the management of DSP- (Direct Service Professionals)/ Support Coordinators.


Position Qualifications:

  • Bachelor’s Degree from Accredited College or University.
  • Division of Developmental Disabilities Support Coordination Training.
  • Experience and proficiency in using Office 365 products – Word, Outlook, Microsoft Teams, Excel.
  • Must have own transportation, a valid driver’s license, and insurance.
  • Have strong and effective spoken and written communication skills.
  • Respect and appreciation for people with disabilities, their families, other organizations, agencies, volunteers, and consumers.
  • Committed to providing the highest level of customer service to ensure they are well informed and supported in the achievement of their goals.
  • Able to work independently with minimal direction.
  • Experience working with people with developmental disabilities (experience can be paid, volunteer or personal).
  • Fingerprinting, Federal and State background checks required.
  • Complete required pre-employment training.


Position Requirements: 

  • The employee will cooperate with the licensee and Department of human services staff in any inspection, inquiry, or investigation.
  • The employee will submit to a criminal background check and be determined to be not disqualified by the department of human services prior to working with individuals served.
  • The employee agrees to have their name checked against the central registry of offenders against individuals with developmental disabilities.
  • All employees shall complete an application to have their name checked against the child abuse registry information (CARI)
  • All employees shall submit to drug testing conducted randomly and for cause.
  • Employees must successfully complete and demonstrate proficiency in all areas of required training.


Salary: 

Negotiable/Based on experience





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