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Desktop Support Specialist
4 months ago
The Desktop Support Specialist is responsible for providing support and maintenance within the organization’s desktop computing environment. As the primary contact for the internal Help Desk, you will install, diagnose, repair, maintain, and upgrade PC hardware and peripheral equipment. Additionally, you will troubleshoot problem areas, provide end-user assistance, and assist with application upgrades. You will also be a part of the Disaster Recovery, Business Continuity, and Incident Response Plan Team. Qualifications: AS or BS in Computer Science preferred, or equivalent experience; 3+ years of prior Help Desk or Desktop Support-related experience; certifications from CompTIA, Network+ and A+; knowledge of Microsoft’s Active Directory and Domains, experience working with Microsoft 365; fundamental knowledge of IP Telephony; working knowledge of LANs and WANs; ability to create operating system images; strong interpersonal skills. Location: On-site in West Lebanon, NH (no remote option).