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Customer Care/Warranty Representative

1 month ago

Fort Mitchell, United States Drees Homes Full time


Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It???s why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We???re proud of being named a 2023 and 2024 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal , and we???ve been officially certified as a Great Place to Work in both 2023 and 2024. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.


Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.



Responsibilities

Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Northern Kentucky area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.


Duties and Responsibilities:

  • Complete assigned warranty service requests within the guidelines of company policy
  • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
  • Evaluate all customer complaints and report solutions
  • Conduct 90 day appointments and service as needed basis for the remainder of the year
  • Keep the customer care system up-to-date and accurate
  • Recommend changes that will improve processes
  • Monitor and respond to email and voice mail messages daily
  • Comply with the "Warranty On Call" procedure

Desired Knowledge and Skills:

  • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution

  • Excellent verbal and written communication skills with internal and external customers
  • General knowledge of residential construction and the homebuilding process
  • Must have basic computer skills, experience using an iPad preferred
  • Self-driven and able to work independently
  • Customer oriented, outgoing, dependable & ethical
  • Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
  • Problem solving abilities with excellent follow-up skills
  • Must have reliable transportation
  • Must have a High School Diploma
  • Construction or other related college degree a plus
  • 3-5 years Residential Home Experience ideal

The typical schedule of this position will be Monday ??? Friday 8 AM to 5 PM, plus additional hours as necessary.


Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.