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Customer Relations Representative
4 weeks ago
Job Title: Customer Relations Representative
Duration: 5-6 months (Possibility of extension)
Location: Fort Mill, SC
Pay : $21/hr on w2 basis without benefits.
Part-Time Position: 20 - 32hrs/week
"Candidate must have experience and knowledge of Warranties."
Job Description:
Job Description • Represent the company as first point of contact for Consumers and Dealers with inquiries. • Typical questions are focused on warranty, product availability and product information. • Establish and maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the company and General Brand warranties. • Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues. • Follow established procedures to provide correct answers,
Skills Required:
Microsoft Office and SAP experience.
Experience Required:
• Typical questions are focused on warranty, product availability and product information. • Establish and maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the Company and General Brand warranties. • Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues. • Follow established procedures to provide correct answers,
Education Required:
Education requirement is an associated degree.
Thank you
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