Customer Service Specialist

3 weeks ago

Orlando, United States Swipe Say Easy Full time

Are you passionate about delivering exceptional customer experiences? We are looking for a dedicated Customer Service Specialist to join our team and help provide top-notch support to our valued customers. If you excel in problem-solving and enjoy building relationships, we want to hear from you


Responsibilities:

  • Serve as the main point of contact for customer inquiries, providing timely and accurate responses via phone, email, or chat.
  • Resolve customer issues and complaints efficiently, ensuring a positive resolution and overall customer satisfaction.
  • Assist customers with product information, order status updates, and service requests.
  • Maintain detailed records of customer interactions and ensure all issues are logged and followed up on.
  • Collaborate with internal teams to address complex customer inquiries and deliver effective solutions.
  • Provide feedback to the team on common customer issues to help improve processes and service offerings.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  • Identify opportunities to enhance the customer experience and recommend improvements.


Qualifications:

  • Excellent verbal and written communication skills with a friendly, professional demeanor.
  • Strong problem-solving skills and the ability to handle difficult situations with patience.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficiency in using customer service software and CRM systems.
  • A proactive approach to customer care, with a focus on resolving issues and improving satisfaction.


Join our team and make a real difference by helping customers find solutions and create positive experiences Apply today to become a key player in our customer service efforts.

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