Client Relationship Manager
2 weeks ago
Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is a canvas waiting to be transformed? If you're a dynamic individual who excels in relationship-building, desires clear communication, and revels in public recognition, Greenscape invites you to join our family as a Landscape Client Relations Manager where your motivation meets opportunity.
Qualifications:
- High level of confidence and comfort ability with mobile technology and computers is a MUST
- Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc..
- Plant identification and care; including disease, pruning, and insect ID experience, preferred.
- Customer Service Experience required; creating a great customer service experience.
- Able to conduct a thorough site analysis.
- Proficient in or able to learn customer relationship management software, and our estimating software.
- Able to analyze drainage and grading requirements.
- Excellent communication skills.
- Self- motivate and Goal Oriented.
- Punctual and detail-oriented..
- A problem solver with quick ability for flexibility.
- A class “C” drivers license with 3+ years of safe driving experience.
- Prior Landscape experience preferred.
Responsibilities:
- Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
- Assist in the development and implementation of the company's sales protocol
- Tracks upcoming jobs to bid with existing clients
- Closes sale and coordinates job specifics with production
- Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner
- Continuedly informs and updates client as to job progress or lack thereof
- Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
- Ensures that vendor invoice pricing is accurate and as bid
- Assist in the development, implementation, and achievements of the company's annual budget
- Assists in the development and implementation of the company's new business development plan
- Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
- Ensure all company quality standards are met
- Maintains updated contracts for all clients in assigned portfolio
We are a family business, locally owned and lead, operating across the Triangle Region of North Carolina. Established in 1979, today we employ over 200 team members in 4 locations, servicing a diversified portfolio of commercial clients. After 43+ years, we continue to operate with the same founding principles and values that have led to the growth and success that we enjoy today.
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