Client Relationship Specialist

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Raleigh, United States TransPerfect Full time

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.


What You Will Be Doing:

The position of Client Relationship Specialist is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

  • Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
  • Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
  • Generate daily mailings to prospective clients using updated and accurate spreadsheets
  • Cold call prospective clients
  • Creatively problem solve to improve current new business development strategy
  • Negotiate rates and deadlines with prospective and current clients
  • Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
  • Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
  • Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
  • Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
  • Perform other special projects or duties when required


Who We Are Looking For:

  • Your experience includes:
  • Minimum Bachelor’s degree
  • Excellent English communication (written and verbal) skills
  • Proven sales life cycle experience - lead generation through business closing
  • Proven track record in achieving sales targets
  • Excellent problem-solving and analytical skills
  • Strong interpersonal skills
  • Effective time management skills


Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated, so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.


We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.


TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

  • For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com

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