B2B Collections Specialist

1 month ago


Phoenix, United States PrideStaff Financial Full time

Collections Specialist

As a Collections Specialist you will be responsible for all activities pertaining to the maintenance and collection of our accounts receivable portfolio through direct customer contact, job pre-liens and associated waivers as well as all associated customer service related activities. Other responsibilities will include follow-ups on invoice payment discrepancies, the tracking of invoice disputes with the various departments as well as real-time credit authorizations based on ongoing customer payment agreements. An ideal candidate will be someone who is a self-starter with strong communication skills, organizational skills and an attention to detail.


Responsibilities:

  • Direct collection activities with our customer principals
  • Monitoring and prioritizing of collection activities based on business urgency
  • Customer-focused interaction aimed at dispute resolution on billing issues
  • Real-time credit release authorizations based on current account standing
  • Job Pre-lien notifications and associated job waivers
  • Provide customer service support to external and internal customers
  • Write up adjustments & check requests for the refunds of customer credit balances
  • Assist in collecting information (i.e., credit application, credit report & trade references) to establish new accounts.
  • Assistance in maintaining A/R and Credit files
  • Will perform other duties and special projects as assigned



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