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B2B Collections Specialist
1 month ago
Collections Specialist
As a Collections Specialist you will be responsible for all activities pertaining to the maintenance and collection of our accounts receivable portfolio through direct customer contact, job pre-liens and associated waivers as well as all associated customer service related activities. Other responsibilities will include follow-ups on invoice payment discrepancies, the tracking of invoice disputes with the various departments as well as real-time credit authorizations based on ongoing customer payment agreements. An ideal candidate will be someone who is a self-starter with strong communication skills, organizational skills and an attention to detail.
Responsibilities:
- Direct collection activities with our customer principals
- Monitoring and prioritizing of collection activities based on business urgency
- Customer-focused interaction aimed at dispute resolution on billing issues
- Real-time credit release authorizations based on current account standing
- Job Pre-lien notifications and associated job waivers
- Provide customer service support to external and internal customers
- Write up adjustments & check requests for the refunds of customer credit balances
- Assist in collecting information (i.e., credit application, credit report & trade references) to establish new accounts.
- Assistance in maintaining A/R and Credit files
- Will perform other duties and special projects as assigned
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