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Collections Specialist
2 months ago
Position: Debt Collector
Contract Type: 12 month contract to hire
Location: Onsite
Key Responsibilities:
- Debtor Outreach: Engage with individuals or businesses with outstanding debts through various communication methods.
- Payment Negotiation: Facilitate discussions to establish repayment plans or settlements tailored to the debtor's financial circumstances.
- Communication Documentation: Keep meticulous records of all interactions with debtors, including payment commitments and any disputes.
- Regulatory Compliance: Adhere to all applicable laws and regulations governing debt collection practices.
- Debtor Location: Perform research to track down debtors who may have relocated or altered their contact details.
- Customer Interaction: Address inquiries and disputes from debtors regarding their accounts in a professional manner.
- Reporting: Generate reports detailing account statuses, including payment updates and outstanding amounts.
- Team Collaboration: Collaborate with colleagues in the collections department and legal advisors when necessary.
- Policy Adherence: Follow established company policies and procedures related to debt collection.
- Continuous Education: Stay updated on changes in laws and regulations relevant to debt collection.
- Performance Metrics: Achieve collection goals and performance indicators set by the organization.
- Confidentiality: Manage sensitive financial information with the utmost discretion.
