Outside Sales Representative

Job Title: Outside Sales Representative

Summary

The Outside Sales Representative is responsible for working with the BDC Representative on 1st appointments with potential customers, then setting their own appointments and meetings after 1st appointments with those potential customers to accomplish the objective of successfully closing a sale, generating positive profitability and exceeding customer expectations. After gathering customers’ needs and expectations, they design, price and recommend a backyard pool/spa utilizing professional and persuasive sales techniques. An Outside Sales Representative presents the company marketing and related sales information to customers in a planned presentation format. Time spent out of the office is more than half of their time, after training. This is a full-time position.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Conceptualize, design on digital programing, price on excel, present, and gain commitment for a swimming pool/spa or related backyard construction projects.

After the initial customer meeting, conduct scheduled follow up until the project is sold, or until the customer is no longer interested in pool ownership. Meet with customers and explain the features and merits of pool ownership.

Travels throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers in the office or by phone.

Displays or demonstrates product, using samples or catalog, and emphasizes salable features.

Quotes prices and credit term examples and prepares sales contracts for orders obtained.

Estimates date project start/completion to customer, based on knowledge of own firm's production.

Works with BDC Representatives to keep account activities, appointments and literature up to date.

Enter new customer data and other sales data for current customers into CRM.

Develops and maintains relationships with customers & trade partners.

Attends weekly sales & construction meetings for further acquiring a sale or change orders and helps move their sold jobs to excavation, then to job close out. Also weekly updating their customers out and in construction to cultivate excellent customer experiences that can lead to excellent customer report cards & sales bonuses.

Meet with customers to complete material selections and potentially increase the cost of the contract to sell & earn larger commissions through change orders.

Participate in marketing events such as seminars, home shows, and telemarketing events.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

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Knows how to read a scale and measuring tape to measure plot plans and yards/houses.

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Analytical - Synthesizes complex or diverse information; uses intuition and experience to complement data.

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Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

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Job Knowledge - Exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

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Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

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Design - Generates creative solutions; translates concepts and information into digital images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

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Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

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Project Management - Develops project plans; communicates changes and progress; completes projects on time and budget.

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Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

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Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

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Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

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Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.

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Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

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Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

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Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

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Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

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Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates.

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Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

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Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

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Impact & Influence - Achieves win-win outcomes; uses authority appropriately to accomplish goals.

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Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

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Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

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Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; respects diversity.

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Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

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Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.

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Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client wants; applies product and market knowledge effectively; presents solutions that meet customer objectives.

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Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

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Personal Appearance - Dresses appropriately for position; keeps self well groomed.

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Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

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Attendance/Punctuality - Ensures work responsibilities are covered when absent; arrive at meetings and appointments on time.