Product Support Analyst 2
2 weeks ago
Minimum Requirements:
Candidates that do not meet or exceed the
minimum
stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
|
Required/Preferred
|
Experience
---|---|---
4
|
Required
|
Experience with help desk / service desk services.
4
|
Required
|
Experience with help desk software (e.g. ticketing systems, knowledge bases).
4
|
Required
|
(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
4
|
Required
|
(at least 2) High-level knowledge of information technology systems and best practices.
4
|
Required
|
(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
4
|
Required
|
(at least 2) Experience working with SharePoint Lists.
4
|
Required
|
(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
4
|
Required
|
(at least 2) Experience with call handling.
2
|
Preferred
|
Experience with Remedy / BMC Helix.
Remote work Mon - Fri
****Location: Required to be within the state ofTexas
**
**
Interviews will be conducted by phone andthrough Microsoft Teams
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