Help Desk Support Specialist

2 days ago


Cambridge, United States Tundra Technical Solutions Full time

Position Overview:

Job Title: Help Desk II

Job Responsibilities

  • Resolve escalated helpdesk requests from the managed service provider.
  • Provide support for audio/visual (AV) equipment and meetings, both in-person and virtual.
  • Image and deploy new user setups, including computer and desk setups.
  • Manage IT assets, including inventory and software management, as well as asset auditing.
  • Assist with system administration tasks in Windows, Okta, and Mobile Device Management (MDM) systems.
  • Support and manage both Windows and Apple environments.

Required Skills

  • Strong knowledge of computer network concepts and systems troubleshooting.
  • Experience supporting mobile devices (e.g., iPhones, iPads, Android) with MDM systems.
  • Proficiency in Active Directory operations.
  • Expertise in Microsoft Office 365 applications.
  • Familiarity with Microsoft Windows and Apple macOS operating systems.
  • Preferred Qualifications

Education:

  • Bachelor’s degree in a related field or 2–4 years of relevant experience.
  • Microsoft certifications are a plus.

Additional Skills

  • Help Desk operations
  • System administration
  • Inventory and software management
  • Auditing processes
  • Working knowledge of Okta
  • Proficiency in Android devices and Mac systems

Pay Transparency:

The pay range that Magnit reasonably expects to pay for this position: $30.00 - 35.00 /hour.

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).



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