Help Desk Analyst
3 weeks ago
Responsibilities
• Offer comprehensive technical support to students and faculty
• Troubleshoot hardware issues efficiently and perform basic troubleshooting
• Maintain and manage Windows-based machines and Google Suite applications
• Ensure the smooth operation of Powerschool, a specialized K-12 Student Information System
• Handle a high volume of urgent concerns due to the fast-paced nature of the work environment
• Reset passwords and provide end-user training as necessary
• Maintain a detail oriented disposition while managing customer service inquiries
• Collaborate with an experienced team and contribute to the overall efficiency of IT operations.• Proficient in Microsoft Windows 10, with the ability to troubleshoot and resolve system issues
• Expertise in Google Suite, including Docs, Sheets, Slides and Drive
• Ability to provide comprehensive technical support to staff and students
• Experience in technical support roles within an educational setting is preferred
• Strong skills in hardware troubleshooting, with the ability to diagnose and repair a range of devices
• Familiarity with basic troubleshooting techniques for software and network issues
• Capable of performing password reset operations and other account management tasks
• Ability to provide end-user training on a variety of software and hardware platforms
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